Breanna Feaster
Rockhill,SC
Summary
Dynamic customer service professional with a proven track record in problem-solving, time management, and effective communication. Committed to enhancing customer satisfaction and loyalty through exceptional support and conflict resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mobile Dispatcher
Securitas Security Services
Charlotte, NC
04.2025 - Current
- Assisted customers in navigating product offerings and services, ensuring a positive experience.
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Maintained accurate records of customer interactions in CRM systems to enhance service quality.
- Collaborated with team members to streamline processes and improve response times for customer requests.
Customer Service Representative
USAA
Spartanburg, SC
01.2022 - 03.2025
- Utilized feedback from customers to inform adjustments in service approach, fostering satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new team members on customer service protocols and system navigation.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Foundever
Spartanburg, SC
03.2018 - 12.2021
- Adapted quickly to changes in procedures and product knowledge, enhancing service delivery effectiveness.
- Identified common customer concerns and suggested improvements to management for process optimization.
- Participated in training sessions to develop skills in conflict resolution and effective communication techniques.
- Managed high-volume calls while maintaining service quality and customer satisfaction.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC06.2016
Skills
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
Certification
- Certified Mobile Dispatcher , Securitas - 1year
Languages
English
Full Professional
Timeline
Mobile Dispatcher
Securitas Security Services
04.2025 - Current
Customer Service Representative
USAA
01.2022 - 03.2025
Customer Service Representative
Foundever
03.2018 - 12.2021
High School Diploma -
Northwestern High School