Breanna Flores
Hobart,IN
Summary
Dedicated worker with excellent communication, time management and customer service skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Bjs Brewery
Merrillville, IN
04.2021 - 10.2024
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Bussed and reset tables to keep dining room and work areas clean
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Assistant Store Manager
Sunoco/Seven Eleven
Portage, IN
09.2017 - 04.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Server
Texas Roadhouse
Portage, IN
01.2017 - 07.2020
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Bussed and reset tables to keep dining room and work areas clean
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Portage Highschool
Portage, IN05-2014
Skills
- Order Delivery Practices
- Food Running
- Supply Restocking
- Food Inspection
- Beverage Preparation
- Table Bussing
- Daily Specials Memorization
- Safe Food Handling
- Order Management
- Food Delivery
- Guest Engagement
- Hospitality Service Expertise
- Service Prioritization
- Performance Improvement
- Suggestive Selling
- Guest Relations Management
- Point of Sale Operation
- Stocking and Replenishing
- Food and Beverage Pairings
Timeline
Server
Bjs Brewery
04.2021 - 10.2024
Assistant Store Manager
Sunoco/Seven Eleven
09.2017 - 04.2021
Server
Texas Roadhouse
01.2017 - 07.2020
Portage Highschool