Breanna Garcia
Albuquerque,NM
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Chem-Dry Of New Mexico
08.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Scheduled customer appointments
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Aptive Environmental
05.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Developed and updated databases to handle customer data.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Healthcare Customer Service Representative
MedWatchers Incorporation
02.2017 - 04.2019
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
High School Diploma -
Manzano High School
Albuquerque, NM05.2014
Skills
- Reading Comprehension
- Credit Card Payment Processing
- Documentation
- Account Management
- Professional Telephone Demeanor
- Customer Service
- Billing Issue Resolution and Support
- Outbound Calling
- Microsoft Office
Timeline
Customer Service Representative
Chem-Dry Of New Mexico
08.2022 - 05.2023
Customer Service Representative
Aptive Environmental
05.2020 - 06.2022
Healthcare Customer Service Representative
MedWatchers Incorporation
02.2017 - 04.2019
High School Diploma -
Manzano High School
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