Breanna Garcia

• Implemented process improvements, resulting in increased operational efficiency and reduced errors.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.

• Supervised daily operations to ensure compliance with company policies and safety standards.
• Trained and mentored team members on best practices for customer service and operational efficiency.
• Managed inventory levels, ensuring optimal stock availability and minimizing waste.
• Resolved customer complaints effectively, improving overall satisfaction rates in store experience.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.

Managed reservations and processed daily cash counts in safe and register drawers prior to opening. Assisted with scheduling and coordinated payouts for food suppliers and vendors.

• Assisted with reservation management during hosting shifts. Seated guests promptly and maintained cleanliness of lobby podium and restrooms.
• Assisted in entertaining guests and children as the Cheshire Cat. Provided food and drinks to enhance guest experience. Performed birthday songs to celebrate special occasions.