Breanna Gibbens
The Barber National Institute
ERIE,PA
1
Certification
4
years of professional experience
Results-driven Assistant General Manager with a strong track record in overseeing operations and enhancing guest satisfaction. Demonstrated ability to lead teams, resolve conflicts, and manage budgets effectively to ensure operational efficiency.
Work History
Shift Manager/Assistant General Manager
4 Years 5 Months- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Resolved customer complaints promptly, enhancing overall guest satisfaction scores.
- Coordinated staff schedules to maintain optimal coverage and reduce downtime.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
In Home/Community Aide
2 Years 6 Months- Facilitated community engagement activities to promote social inclusion and support brother with disabilities.
- Improved communication between brother and local government through regular meetings and feedback channels.
- Managed budgets for various projects, ensuring efficient allocation of funds towards top priorities within the community.
Education
High School Diploma
- Dean's List
- 3.9 GPA
- Cadence (Dance) Member
- Completed AP courses
Skills
Organizational skills
Time management
Multitasking Abilities
Time management
Multitasking
Budget management
Dependability
Teamwork
Reliability
Problem-solving abilities
Certification
- Food safety certified
Timeline
In Home/Community Aide
The Barber National Institute
02.2024 - CurrentRead More
Shift Manager/Assistant General Manager
McDonald's
03.2022 - CurrentRead More
Northwestern Pennsylvania Collegiate Academy
High School Diploma
Read More