Breanna Gotch
Prescott,AZ
Summary
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Olive Garden
09.2023 - Current
- Greeting Guests: Welcome guests as they arrive and guide them to their tables.
- Seating Management: Manage the waitlist and ensure efficient seating to minimize wait times.
- Communication: Relay information between guests and servers, including special requests.
- Customer Assistance: Answer phones, take reservations, and assist with any inquiries.
- Ambiance Maintenance: Ensure the entrance and dining area are clean and welcoming.
To-Go Specialist
Olive Garden
09.2023 - Current
- Order Management: Accurately process and prepare to-go orders, ensuring all items are packed correctly.
- Customer Service: Greet customers warmly, answer questions about the menu, and provide recommendations.
- Payment Processing: Handle transactions efficiently and accurately.
- Coordination: Work with kitchen staff to ensure timely preparation of orders.
- Cleanliness: Maintain a clean and organized to-go area.
Link Crew Leader
Bradshaw Mountain High School
04.2023 - Current
- Attended 3-day training consisting of team building activities such as team bonding, games and leadership.
- Participated in Orientation Day to answer questions and help students become familiar with high school layout.
- Cultivated supportive relationships with incoming freshmen through social interaction and ongoing communication.
- Coordinated anti-bullying programs to increase awareness and improve school safety.
- Mentored and advised group of up to 30 freshmen.
Car Hopper
Sonics Drive In
07.2023 - 09.2023
- Customer Service: Greet customers as they arrive, take orders, and provide information about the menu.
- Order Delivery: Deliver food and drinks to customers in their cars quickly and accurately.
- Taking Payments: Process transactions, handle cash, and provide change or receipts.
- Maintaining Cleanliness: Keep the dining area, drive-in stalls, and car hop areas clean and organized.
- Food Preparation: Assist with basic food prep and drink preparation as needed.
- Communication: Coordinate with kitchen staff to ensure timely and accurate order fulfillment.
- Safety Compliance: Follow safety and hygiene standards to ensure a safe dining experience for customers.
Varsity Cheerleader
Bradshaw Mountain High School
12.2021 - 05.2023
- Attended all practices on time with positive demeanor and willingness to work hard.
- Maintained nutritious diet and solid exercise regimen to meet strict physical standards for competitions and events.
- Attended appearances at many events and volunteered for community activities to garner attention and excitement for my team.
- Volunteered to participate in various charitable events attracting members of the public.
- Kept uniform clean, neat and well-maintained to present positive, professional image of the Bradshaw Mountain Bears and team.
- Participated in youth camps and clinics and offered insight and assistance with improving skills.
Education
Bradshaw Mountain High School
Prescott Valley, AZ05-2025
Skills
- Table Bussing
- POS system operations
- Problem-Solving
- Organization and Time Management
- Teamwork and Collaboration
- Good Telephone Etiquette
- Attention to Detail
- Excellent Communication
- Active Listening
- Multitasking Abilities
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
Timeline
Restaurant Hostess
Olive Garden
09.2023 - Current
To-Go Specialist
Olive Garden
09.2023 - Current
Car Hopper
Sonics Drive In
07.2023 - 09.2023
Link Crew Leader
Bradshaw Mountain High School
04.2023 - Current
Varsity Cheerleader
Bradshaw Mountain High School
12.2021 - 05.2023
Bradshaw Mountain High School
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