Breanna Inskeep
Erie,IL
Summary
To obtain a position in an office environment where my skills and experience can be effectively utilized.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Oculofacial Aesthetics
08.2021 - Current
- Schedule all new patient appointments and follow up appointments
- Handle all incoming referrals
- Coordinate appointments with other hospitals and clinics
- Provide exceptional customer service to patients, answering questions and addressing concerns
- Verify insurance eligibility and coverage for patients
- Collect and process payments
- Create and manage scheduling templates
- Investigate insurance claims denials and appeals
- Train new hires for the front desk
- Assist in procedures as necessary
- Clean and disinfect instruments
Patient Service Representative
UnityPoint Clinic
11.2018 - 08.2021
- Scheduled appointments and procedures for multiple providers
- Answered phone calls and directed or triaged to appropriate department
- Collected patient demographics and insurance
- Acted as liaison between patient and providers
- Trained new hires into Patient Service Representative role
- Opened and closed the office
- Collected and processed payments
- Handled medical records while practicing privacy laws
Secretary/Receptionist
Alan's Automotive & Diesel Repair Specialists, Inc
07.2019 - 01.2020
- Scheduled appointments
- Answered phone calls
- Created estimates and invoices
- Collected and processed payments
- Processed payroll
- Reconciled accounts
- Handled accounts payable and receivable
- Acted as a liaison between customers and mechanics
Office Manager
Billy Puckett State Farm
07.2015 - 11.2018
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Answered phone calls and directed customers to appropriate staff
- Sold insurance products
- Handled auto and home insurance claims
- Took payments and completed deposits
- Managed office inventory and placed new supply orders
Education
Completed 45 Credits Towards AAS - Business Management and Marketing
Black Hawk College
Moline, ILSkills
- Excellent customer service and interpersonal skills
- Problem assessment and resolution
- Verbal and written communication
- Experience with Microsoft Office
Timeline
Patient Service Representative
Oculofacial Aesthetics
08.2021 - Current
Secretary/Receptionist
Alan's Automotive & Diesel Repair Specialists, Inc
07.2019 - 01.2020
Patient Service Representative
UnityPoint Clinic
11.2018 - 08.2021
Office Manager
Billy Puckett State Farm
07.2015 - 11.2018
Completed 45 Credits Towards AAS - Business Management and Marketing
Black Hawk College
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