Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Breanna Lawrence

Monroe,GA

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Progressive
Monroe, GA
01.2023 - 06.2024
  • Advised customers on available coverage options that best fit their individual needs.
  • Investigated discrepancies between actual charges and expected premiums.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Provided quotes on various types of insurance policies.
  • Verified accuracy of customer data entered into the system.
  • Researched relevant policy information to answer customer questions.

Emergency Dispatcher

ADT Security
Monroe, GA
06.2021 - 06.2022
  • Evaluated situations quickly and accurately in order to provide appropriate level of support while minimizing risk of injury or property damage.
  • Maintained accurate records of incoming and outgoing calls, including time received and dispatched.
  • Monitored alarm systems to detect any irregularities or malfunctions.
  • Toggled while alarm monitoring to accept inbound calls to cancel alarms from customers.

Store Manager

Cricket Wireless
Covington , GA
11.2019 - 06.2021
  • Recruited, trained and supervised new employees.
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Customer Service Associate

Ollie's Bargain Outlet Holdings Inc.
Madison, GA
10.2019 - 05.2020
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Handled cash register operations accurately during peak times.
  • Maintained knowledge of current sales promotions and new product releases.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.

Education

High School Diploma -

Georgia Cyber Academy
Atlanta,GA
05-2014

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • In-store support
  • Inbound and outbound calling
  • Training development aptitude
  • Service upselling

Accomplishments

  • Top performing cricket store 3 months in a row.

Timeline

Customer Service Representative

Progressive
01.2023 - 06.2024

Emergency Dispatcher

ADT Security
06.2021 - 06.2022

Store Manager

Cricket Wireless
11.2019 - 06.2021

Customer Service Associate

Ollie's Bargain Outlet Holdings Inc.
10.2019 - 05.2020

High School Diploma -

Georgia Cyber Academy

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Breanna Lawrence