BREANNA LEIGH MALUBAY
Summary
Enthusiastic and motivated individual passionate about customer service. Team Player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Strong organizational skills and ability to work well with people. Ability to adapt to multiple work environments.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks, Target
01.2023 - 12.2023
- Set up store and opening shift ready for the day
- Following opening and closing checklist
- Cleaning equipment thoroughly throughout the day and deep cleaning
- Monitored and replenished display inventory and restructured according to available stock
- Speak with team members with daily goal and plan
- Controlled line and crowd with quick, efficient service.
Customer Service Associate Team Leader
Uniqlo
06.2020 - 01.2023
- Trained new team members
- Delivered prompt service to prioritize customer needs
- Organize and kept stock room and sales floor clean
- Process store online pick up and deliveries
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Offering advice and assistance to customers, paying attention to special needs or wants
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Collaborated with store managers to stay current on inventory levels, complete accurate orders, and resolve item issues
- Responded to customer requests for products, services, and company information.
Lead Visual Merchandiser
Forever 21
05.2015 - 07.2019
- Monitored and replenished display inventory and restructured according to available stock
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Promoted seasonal products and trends to move stock and prepare for incoming inventory
- Presented store update suggestions and layouts to management and stakeholders
- Uphold exacting standards store-wide for consistent and successful appeal to customers
- Worked with store managers to implement new displays, promotions and store layout changes
- Built properly lit and well-maintained displays, creating an inviting atmosphere in stores
Education
Bachelor of Arts - Business Management
University of Maryland Global Campus
Hyattsville, MD05-2023
Associates of Arts - undefined
Leeward Community College
Pearl City, HI05.2018
High School Diploma - undefined
James Campbell High School
'Ewa Beach, HI05.2014
Skills
- Product Knowledge
- Presenting Solutions
- Guest Services
- Problem Resolution
- POS System Operations
- Safe Work Practices
- POS Systems and Ordering Platforms
- Membership Inquiries and Renewals Process Transactions
- Stock Replenishment
- Calm and Professional Under Pressure
Timeline
Barista
Starbucks, Target
01.2023 - 12.2023
Customer Service Associate Team Leader
Uniqlo
06.2020 - 01.2023
Lead Visual Merchandiser
Forever 21
05.2015 - 07.2019
Associates of Arts - undefined
Leeward Community College
High School Diploma - undefined
James Campbell High School
Bachelor of Arts - Business Management
University of Maryland Global Campus
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