BREANNA LOVE
Eastover Dental
Kannapolis,NC
1
Certification
8
years of professional experience
I am a dedicated and results-driven Practice Manager with a passion for creating exceptional patient experiences and building efficient, high-performing teams. With several years of experience in dental practice management, I have developed expertise in office operations, insurance management, scheduling optimization, team leadership, and revenue cycle management. I take pride in creating organized systems, solving challenges with a positive attitude, and fostering a welcoming environment where both patients and team members feel valued. Known for my strong work ethic, attention to detail, and commitment to excellence, I strive to help every practice I serve operate at its highest potential while delivering concierge-level service.
Work History
Practice Manager
3 Years 9 Months- Direct the day-to-day operations of a high-performing dental practice, ensuring exceptional patient care, operational efficiency, and a seamless office experience.
- Lead and support the administrative team while fostering a positive, collaborative, and patient-focused culture.
- Manage provider and hygiene schedules, strategically optimizing production, reducing downtime, and maintaining a full schedule through proactive patient communication and follow-up.
- Oversee all front office operations, including patient check-in/check-out, treatment coordination, scheduling, financial arrangements, and patient satisfaction.
- Verify insurance benefits, complete detailed insurance breakdowns, submit claims and narratives, appeal denied claims, and resolve outstanding insurance balances.
- Monitor accounts receivable, patient collections, and financial reporting while working to improve office profitability and cash flow.
- Process payroll, manage daily financial reconciliations, and ensure accurate reporting and accountability.
- Develop and implement office systems, workflows, and standard operating procedures to improve efficiency and consistency across departments.
- Recruit, onboard, train, mentor, and coach team members while promoting accountability, growth, and exceptional customer service.
- Collaborate closely with doctors and clinical staff to coordinate treatment planning, scheduling, and patient care.
- Assist the clinical team as needed by flipping rooms, operating the intraoral scanner, reviewing treatment plans with patients, preparing treatment estimates, and supporting clinical workflow during busy periods.
- Coordinate patient financing through third-party lenders and educate patients on treatment options to help them move forward with recommended care.
- Maintain compliance with HIPAA, OSHA, and office policies while ensuring accurate documentation and patient records.
- Build strong relationships with patients by delivering a concierge-level experience, resolving concerns with professionalism, and creating a welcoming environment from the first phone call through treatment completion.
- Continuously evaluate office performance, identify opportunities for improvement, and implement solutions that enhance productivity, patient satisfaction, and overall practice success.
Assistant Office Manager
3 Years 10 Months- Assisted in overseeing the daily operations of a busy, multi-provider dental practice while ensuring a seamless patient experience.
- Managed front office operations, including patient check-in/check-out, appointment scheduling, and treatment coordination.
- Verified insurance benefits, prepared comprehensive insurance breakdowns, and educated patients on treatment costs and financial options.
- Submitted dental insurance claims, narratives, and appeals while actively following up on outstanding and denied claims.
- Maintained accounts receivable by resolving insurance discrepancies and collecting patient balances.
- Coordinated provider schedules to maximize productivity and minimize scheduling gaps.
- Trained and supported new team members on front office procedures, customer service standards, and practice workflows.
- Maintained accurate patient records and ensured compliance with HIPAA and office policies.
- Collaborated with clinical and administrative teams to improve office efficiency and patient satisfaction.
- Built lasting relationships with patients by delivering compassionate, personalized service and resolving concerns professionally.
Education
Associate of Science - Medical Office Administration
Skills
Practice Management
Team Leadership
Staff management
Workflow management
New hire training
Budget oversight
Supplies ordering
Workflow planning
Regulatory compliance
Marketing
Performance metrics
Open Dental
Insurance Claims
Insurance Verification
Scheduling
Payroll
Schedule management
Revenue Cycle
Patient Experience
Treatment Coordination
Customer Service
Operations
Certification
OSHA
Additional Experience
- Bartender – Grinning Mule
- Server/Bartender – Carolina Ale House
- Customer Service Associate – Food Lion
Timeline
Practice Manager
Eastover Dental
11.2022 - CurrentRead More
Assistant Office Manager
Pearl Dentistry Reimagined
01.2019 - 11.2022Read More
RCCC
Associate of Science from Medical Office Administration
Read More