Summary
Overview
Work History
Education
Skills
Timeline
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BREANNA MILLER

Brooklyn,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Sales Administrator

POLISHED INC.
04.2023 - 02.2024
  • Streamlining the order processing system, resulting in a 20% reduction in turnaround time and improved customer satisfaction
  • Implemented a new customer relationship management (CRM) software, leading to more efficient tracking of leads and opportunities, resulting in a 15% increase in conversion rates
  • Developed and conducted training sessions for sales representatives on product knowledge and sales techniques, resulting in a more informed and motivated sales team
  • Handling a high volume of customer inquiries via phone, email, and live chat, resolving issues promptly and effectively
  • Demonstrating empathy and professionalism in every interaction, ensuring positive customer experiences and building strong relationships
  • Collaborating with cross-functional teams to address complex customer issues and provide comprehensive solutions
  • Utilizing the company's CRM system to log customer interactions, track inquiries, and follow up on resolutions.

Key Manager

PARADE
12.2021 - 09.2022
  • Respond to customer queries via email, live chat and email, in a timely professional manner
  • Oversaw inventory management with cycle counts, audits, and shrinkage control
  • Created and executed training on relationship selling to ensure luxury customer experience and enhance customer loyalty
  • Assist customers with placement of online orders in store, online and in store returns, replacements, refunds and exchanges.

Retail Associate

PARADE
10.2021 - 12.2021
  • Greet customers, responded to product questions, improved our engagement to increase sales, and set up merchandising for product launches
  • Maintained the retail sales floor by restocking items, updating product placement, and multitasking to complete back-room inventory management tasks directed by management
  • Utilized interpersonal skills to build rapport with customers to reduce customer complaints and resolve conflict.

Sales Lead

Vans Off the Wall - New York, NY
04.2018 - 09.2021
  • Communicate with clients to ensure that all their needs are understood and addressed via phone
  • Increase sales and boost profits 65% by initiating purchases for customers and explicating product details so they have a better understanding of the product
  • Helps company attain the highest client service rating, earned 100% marks in all categories including communication skills, problem resolution and politeness
  • Initiate and implement internal customer satisfaction surveys to take free back and fix process gaps
  • While processing any returns or claims
  • Facilitate shipments and accountable for all ingoing and outgoing products
  • Responsible for store-to-store transfers as well as managing inventory and replenishing needs for store.

Key Manager

Modell's Sporting Goods - Brooklyn, NY
11.2017 - 03.2020
  • Provided industry-leading customer service, solved 75 cases per day resulting in a 98% customer satisfaction score
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
  • Drove customer satisfaction and revenue by exemplifying an in-depth knowledge of product and company history maintaining a solution-oriented mindset
  • Managed the full customer life cycle from onboarding through retention, and process
  • Improvement to optimize customer experience Handles all incoming customer service inquiries via phone, email, and chat
  • Escalates customer service inquiries when necessary to the correct departments and management
  • Responsible for the eCommerce return process-ensuring returns are processed correct at the warehouse and manually refunding customers speedily
  • Work closely with retail teams and warehouse with orders and omnichannel initiatives
  • Assist in detailing customer post purchase journey and providing ongoing testing and improvements
  • Track competitive behavior and isolate business opportunities
  • Monitors, listens, and responds to customer inquiries while sustaining the appropriate tone of voice across all touchpoints
  • Ensures quality customer service outreach is consistent across all platforms and provides audiences with appropriate and informative information in a timely manner
  • Develops and retains strong customer relationships generating leads for e-commerce and retail VIP programs
  • Communicates local needs to Customer Experience Manager in a timely manner
  • Monitor quality of service and provide customer insights and reports to Customer Service Manager weekly.

Education

Associate of Science - Biology

Borough of Manhattan Community College of The City University of New York
New York, NY
06-2025

GED -

Edward R Murrow High School
Brooklyn, NY
08-2014

Skills

  • Customer Complaint Resolution
  • Key Performance Indicators (KPIs)
  • Multitasking Abilities
  • Flexible & Adaptable
  • Compassion
  • Critical thinking
  • Excellent Interpersonal Skills
  • Fast paced learner
  • Analytical skills
  • Telephone Etiquette
  • Microsoft Office
  • Microsoft Excel
  • Key holder experience
  • Good listening skills
  • Shopify
  • Slack

Timeline

Sales Administrator

POLISHED INC.
04.2023 - 02.2024

Key Manager

PARADE
12.2021 - 09.2022

Retail Associate

PARADE
10.2021 - 12.2021

Sales Lead

Vans Off the Wall - New York, NY
04.2018 - 09.2021

Key Manager

Modell's Sporting Goods - Brooklyn, NY
11.2017 - 03.2020

Associate of Science - Biology

Borough of Manhattan Community College of The City University of New York

GED -

Edward R Murrow High School

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BREANNA MILLER