Breanna Otake_Raymond
Pepeekeo,HI
Summary
Friendly and reliable worker offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
4
4
years of professional experience
Work History
Cashier
Highway Express
Pepeekeo, HI
08.2024 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling protocols.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in inventory management by restocking merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/Food Service Worker
Subway
Kailua-Kona, HI
07.2023 - 04.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Maintained cleanliness and organization of workspace to enhance operational efficiency.
- Assisted in training new staff on procedures and customer service best practices.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Prepared sandwiches according to customer specifications and company standards.
- Implemented process improvements to enhance speed of service without compromising quality.
- Adhered to food safety regulations, ensuring compliance with health department standards.
Sales Associate
TJ Maxx
Hilo, HI
11.2022 - 06.2023
- Assisted customers with product selection and inquiries to enhance shopping experience
- Managed inventory levels, ensuring accurate stock availability and organization
- Operated point-of-sale systems efficiently, processing transactions with speed and accuracy
- Collaborated with team members to maintain store presentation and merchandising standards
- Implemented loss prevention techniques to minimize shrinkage and protect store assets
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Waitress
Noris Snack and Saimin
Hilo, HI
03.2021 - 10.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order processing and ensured accurate delivery of food and beverages.
- Collaborated with kitchen staff to facilitate timely meal preparation and service.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled customer inquiries and resolved complaints promptly to ensure satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Connections Public Charter School
Hilo, HI05-2022
Skills
- Customer service
- Cleaning and sanitizing
- Money handling
- Reliability and punctuality
- Customer relations
- Order taking
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Staff training
- Guest inquiries
- Critical thinking
Timeline
Cashier
Highway Express
08.2024 - 07.2025
Cashier/Food Service Worker
Subway
07.2023 - 04.2024
Sales Associate
TJ Maxx
11.2022 - 06.2023
Waitress
Noris Snack and Saimin
03.2021 - 10.2021
High School Diploma -
Connections Public Charter School