Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Breanna Rodriguez

Denton,TX

Summary

Proven to excel in high-volume dining environments, I enhanced customer satisfaction at Mi Cocina Restaurants by leveraging exceptional communication and effective multitasking skills. A reliable team player, I adeptly balanced guest engagement with hospitality service expertise, significantly improving workflow coordination and dining experiences without compromising service quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Mi Cocina Restaurants
10.2021 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Anthology Senior Living
08.2023 - 03.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.

Party Hostess

Urban Air Trampoline And Adventure Park
09.2017 - 11.2018
  • Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
  • Completed opening and closing checklists of facility to verify security of building, staff and parking area.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.
  • Completed party checklist to confirm each party received contracted elements of party package.

Hostess

Brewingz
01.2016 - 08.2017
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor of Arts - Political Science

Univeristy of North Texas
Denton
12.2023

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Guest Engagement
  • Exceptional communication
  • Hospitality service expertise
  • Safe Food Handling
  • Efficient collaboration
  • Food safety understanding
  • High-volume dining
  • Reliable and Trustworthy
  • Team Player
  • Workflow Coordination

Certification

Food Handlers

TABC

Timeline

Server

Anthology Senior Living
08.2023 - 03.2024

Server

Mi Cocina Restaurants
10.2021 - 06.2024

Party Hostess

Urban Air Trampoline And Adventure Park
09.2017 - 11.2018

Hostess

Brewingz
01.2016 - 08.2017

Bachelor of Arts - Political Science

Univeristy of North Texas

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Breanna Rodriguez