Breanna Saylor
The Law Office of Blitt and Gaines P.C
Lombard,IL
10
years of professional experience
Dedicated legal collections professional with over 7 years of experience driving revenue growth, ensuring regulatory compliance, and delivering strong creditor representation. Managed key creditor relationships, collected over2 million dollars in the past year, and supported multiple teams in achieving financial growth. Maintained 100 percent compliance with all required metrics over the past 6 months, ensuring accurate records and surpassing performance goals.
Work History
Legal Collections Specialist
5 Years 3 Months- Manage inbound and outbound call flow in a fast-paced environment.
- Main point of contact for internal team to facilitate questions or concerns prior to escalation.
- Understanding and applying legal processes for collections, while staying compliant with client, company, state, and federal laws/regulations.
- Servicing customer accounts, helping with repayments options and maintaining accurate records.
Collections Specialist
2 Years- Assist customers with eligibility and benefits of rehabilitation programs on defaulted federal student loans or other repayment options.
- Assisting customers with garnishment releases and other non-repayment methods.
- Manage inbound/ outbound call flow and maintain accurate records and uphold federal, state and company policy.
Service Representative
1 Year 9 Months- Assisting customers with transactions and Various Service Requests.
- Opening and Closing Duties as assigned.
- Working in multiple departments as assigned.
Education
Bachelor's degree - Science of Human Services
4 years completed
Skills
Leadership
Communication
Negotiation
Microsoft Office
Time Management
Analytical Problem Solving
Revenue Recovery
Compliance Focused
Timeline
Legal Collections Specialist
The Law Office of Blitt and Gaines P.C
05.2021 - CurrentRead More
Collections Specialist
Recovery Management Services Inc.
04.2018 - 04.2020Read More
Service Representative
The Patio
08.2016 - 05.2018Read More
University of Phoenix
Bachelor's degree from Science of Human Services
Read More