Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brenda Dixon

Oklahoma City

Summary

Dynamic Legal Collections Specialist with proven success at Morgan and Assoc., adept at enhancing recovery rates through strategic account assessment and relationship building. Recognized for exceptional interpersonal skills and a commitment to resolving disputes, consistently achieving high customer satisfaction while managing high-volume collections effectively.

Overview

21
21
years of professional experience

Work History

LEGAL COLLECTIONS SPECIALIST

Morgan and Assoc.
02.2019 - Current
  • Analyze delinquent accounts, developing and implementing strategic plans to enhance collections
  • Negotiate payment arrangements, successfully resolving outstanding balances.
  • Managed projects remotely, effectively collaborating with team members and clients across different time zones using tools like Slack and Zoom.
  • Consistency met deadlines and deliverables, demonstrating strong time management and organizational skills while working independently from home office.

LEGAL COLLECTION SPECIALIST

Love, Beal and Nixon Law Firm
02.2015 - 02.2019
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Maintained high volume of calls and met demands of busy and productive group.

Collections Supervisor

CAC Financial
01.2004 - 02.2015
  • Oversaw a team of collectors, ensuring timely collections and resolution of delinquent accounts.
  • Implemented strategies that increased recovery rates and reduced delinquencies.
  • Conducted regular performance reviews and provided coaching to improve team efficiency and effectivness.

Education

Professional Administrative -

Wright Business School
Oklahoma City, OK
01-1991

Skills

  • Collections expertise
  • Strong interpersonal skills
  • Account assessment
  • Relationship building

Accomplishments

Recognized 7 times by Synchrony Bank-GE Money Bank as top collector in the nation.

Awarded over 10 time by Cox Communication Business Division as top performer.

Timeline

LEGAL COLLECTIONS SPECIALIST

Morgan and Assoc.
02.2019 - Current

LEGAL COLLECTION SPECIALIST

Love, Beal and Nixon Law Firm
02.2015 - 02.2019

Collections Supervisor

CAC Financial
01.2004 - 02.2015

Professional Administrative -

Wright Business School

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Brenda Dixon