BREANNA SOLANO
Miami Springs,FL
Summary
Performing customer social representative duties I have learned important aspects of customer service, dealing daily with different circumstances also has built a stronger character in me. I am able to collaborate with diverse team works.
Listen to customers' questions, concerns, and provide effective answers. Detail-oriented, attentive, I can follow orders and process payments. Punctual and very responsible, adaptable, courteous, and self-behaved. I speak, write, and understand English and Spanish. I am a team player, active listener, i learn fast, and have a positive mindset that motivates me to always learn new skills.
Overview
1
1
year of professional experience
Work History
Cashier
Pollo Tropical
05.2024 - Current
- Greeted customers entering store and responded to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Customer sales representative
Pizza Hut
05.2023 - 04.2024
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL06.2024
Skills
- earned reputation for exceeding service standard goals Consulted with my chain of command superior to resolve discrepancies and create effective solutions Responded to customer requests, offering excellent support and tailored recommendations to address needs Promptly responded to inquiries and requests from customers I am able to handle cash and card payments
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Organizational abilities
Timeline
Cashier
Pollo Tropical
05.2024 - Current
Customer sales representative
Pizza Hut
05.2023 - 04.2024
High School Diploma -
Miami Springs Senior High School
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