Breanna Wilkenson
Experienced Phlebotomist and Customer Service Representative
Gap,PA
Summary
My objective is to work for a company that puts customers and quality first. I am a competent hard worker who gets things done and thoroughly enjoys helping people. I have had 6+ years’ experience in the customer service industry, and I am confident I can prove myself under any circumstance.
Seasoned Lead Phlebotomist known for high productivity and efficient task completion. Possess specialized skills in venipuncture, patient preparation, and sample labeling and handling. Excel using empathy, communication, and teamwork to enhance patient comfort and team coordination.
Organized warehouse team member productive in high-volume environments. Reliable in maintaining accurate inventory records and optimized storage spaces. Skillfully troubleshoots and maintains material handling equipment.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Resourceful Mechanical Technician known for productivity and efficient task completion. Specialized skills include precision machinery calibration, advanced troubleshooting, and preventive maintenance protocol development. Excel in problem-solving, time management, and teamwork to ensure seamless operations and equipment reliability.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Training Lead Phlebotomist & NexSys Technician
BIOLIFE PLASMA SERVICES
Newark, DE
07.2023 - Current
- Supervised daily phlebotomy operations to ensure compliance with safety protocols.
- Trained and mentored new staff on blood collection techniques and procedures.
- Monitored inventory levels of supplies and coordinated restocking as needed.
- Collaborated with medical staff to address donor health concerns during visits.
- Conducted quality control checks on equipment to maintain operational efficiency.
- Conducted quality control testing on laboratory instruments to ensure accuracy of results.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Assessed patient conditions before performing venipuncture to determine appropriateness for specimen collection.
- Adhered to universal precautions guidelines when handling blood specimens according to OSHA standards.
- Responded quickly and efficiently to any emergency situations related to phlebotomy services or equipment malfunctioning.
- Maintained a clean work environment by following infection control guidelines at all times.
- Trained new staff on proper collection techniques and safety protocols.
- Performed phlebotomy procedures on patients in a professional, safe and timely manner.
- Implemented new policies and procedures related to specimen collection as directed by management.
- Developed educational materials related to phlebotomy practices for use by clinical personnel.
- Utilized diagnostic tools to troubleshoot mechanical issues efficiently.
- Maintained accurate records of maintenance activities and repairs performed.
- Diagnosed mechanical problems using visual inspections, electrical testing equipment, and computer programs.
- Repaired broken down machinery by replacing faulty wiring or other damaged components.
Cleaning Service
THE BOSS LADY’S CLEANING
Largo, Florida
07.2022 - 03.2023
- Management of continuous fast paced efficiency required to maintain strict schedule.
- Prioritization of both residents and air bnb guest’s availability for cleanings for crew schedule on both a daily and weekly basis.
- Training employees, cleaning, stocking, and supplying designated facility areas.
- Performing and documenting routine inspection and maintenance activities.
- Carry out heavy cleaning tasks and special projects including but not limited to deep cleans, mold removal and disinfection, construction cleanings, and organizational cleanings.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Food Sales and Service
THE GERMAN DELI JÄGERSTÜBLE
Largo, USA
07.2022 - 01.2023
- Decent paced environment.
- Serving, running food and drink, stocking stores, directing tourists, filling in other needed positions such as being a bartender.
Food Sales and Service
THE GETAWAY
St. Petersburg, USA
01.2021 - 07.2022
- Fast paced environment.
- Serving, running food and drink, selling merchandise, stocking stores, directing tourists, filling in other needed positions such as being a hostess and food running/expo.
Food Sales and Service
STILLWATERS TAVERN
St. Petersburg, USA
05.2021 - 01.2022
- Fast paced environment.
- Serving, running food and drink, selling merchandise, stocking stores, directing tourists, filling in other needed positions such as being a hostess and food running/expo.
Dog Trainer/Counselor
HAPPY CAMPER DOGGY DAY CARE AND SLEEPOVER
St. Petersburg, USA
09.2020 - 04.2021
- Fast/Chaotic paced environment.
- Handling dogs (Big and small), training them, taking care of them for overnight stays, upselling dog care/treatment, stocking, severe multitasking during a plethora of noise and commotion.
- Constant deep cleaning of facilities while maintaining dog care.
Food Sales and Service
KITCHEN KETTLE VILLAGE
Gordonville, USA
03.2019 - 07.2020
- Fast paced environment.
- Serving, running food and drink, selling merchandise, stocking stores, directing tourists, filling in other needed positions in multiple stores, mainly sales in those cases.
Food Sales and Service
CHILI’S GRILL AND BAR
Parkesburg, USA
05.2017 - 03.2019
- Fast paced environment.
- Cooking, serving, running food and drink, cleaning.
- Fielding phone calls and where to send them, taking their order, or how to help with their order.
Food Sales and Service
Bylers BBQ
Pilesgrove, USA
12.2016 - 08.2018
- Fast paced environment.
- Baking, selling, ordering equipment, inventory, driving laborers to and from the job place.
Food Sales and Service
mcdonald’s
Hummelstown, USA
05.2015 - 11.2016
- Fast paced environment.
- Cooking, selling, ordering, inventory, stocking, cleaning.
Education
Bachelor of Science - Marine Science
Eckerd College
St. Petersburg, FL 08.2020 - 04.2026
Associate of Science - Biology
Harrisburg Area Community College
Harrisburg, PA 09.2017 - 05.2020
Diploma -
Pequea Valley High School
09.2015 - 06.2017
Skills
- Strategic thinker
- Software proficiency such as Microsoft Word and Excel
- Phlebotomy techniques
- Blood specimen handling
- Compliance management
- Medical collaboration
- Inventory management
- Staff training
- Attention to detail
- Patient care & confidentiality
- Order of draw
- Specimen handling
- Equipment maintenance
- Diagnostic troubleshooting
- Part replacement & calibration procedures
Timeline
Training Lead Phlebotomist & NexSys Technician
BIOLIFE PLASMA SERVICES
07.2023 - Current
Cleaning Service
THE BOSS LADY’S CLEANING
07.2022 - 03.2023
Food Sales and Service
THE GERMAN DELI JÄGERSTÜBLE
07.2022 - 01.2023
Food Sales and Service
STILLWATERS TAVERN
05.2021 - 01.2022
Food Sales and Service
THE GETAWAY
01.2021 - 07.2022
Dog Trainer/Counselor
HAPPY CAMPER DOGGY DAY CARE AND SLEEPOVER
09.2020 - 04.2021
Bachelor of Science - Marine Science
Eckerd College
08.2020 - 04.2026
Food Sales and Service
KITCHEN KETTLE VILLAGE
03.2019 - 07.2020
Associate of Science - Biology
Harrisburg Area Community College
09.2017 - 05.2020
Food Sales and Service
CHILI’S GRILL AND BAR
05.2017 - 03.2019
Food Sales and Service
Bylers BBQ
12.2016 - 08.2018
Diploma -
Pequea Valley High School
09.2015 - 06.2017
Food Sales and Service
mcdonald’s
05.2015 - 11.2016