Bree Coghlan
Sewell,NJ
Summary
Proven leader and adept problem-solver, I significantly enhanced customer satisfaction and team performance at Philadelphia Water Ice Factory. Skilled in time management and verbal communication, I excel in high-pressure environments, ensuring quality service delivery and fostering team agility. My approach consistently drives positive outcomes, reflecting a strong blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Manager
Philadelphia Water Ice Factory
04.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Scooper
Philadelphia Water Ice Factory
06.2018 - 10.2020
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Ensured optimal product quality by consistently checking inventory and removing expired items.
- Promoted a positive atmosphere by engaging with customers and providing cheerful service.
- Increased sales through upselling additional toppings and menu items to customers.
Monitor
High Elevations Trampoline Park
11.2018 - 06.2020
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
Sales Associate
Journeys Shoes
11.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor - Marketing
West Chester University
West Chester, PA12.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Involvement
Field Hockey 2016-2019
Basketball 2016-2019
DECA 2016-2020
FBLA 2016-2020
Interact 2016-2020
CHAARG 2021-2024
Women's in Business 2021-2024
Timeline
Manager
Philadelphia Water Ice Factory
04.2021 - Current
Sales Associate
Journeys Shoes
11.2019 - 01.2020
Monitor
High Elevations Trampoline Park
11.2018 - 06.2020
Scooper
Philadelphia Water Ice Factory
06.2018 - 10.2020
Bachelor - Marketing
West Chester University