Breian Hendrickson
Ellwood City,PA
Summary
Dynamic Certified Medical Administrative Assistant Triage with a proven track record at Heritage Valley Ob/Gyn, excelling in patient care and HIPAA compliance. Recognized for exceptional problem-solving and attention to detail, efficiently triaging cases to enhance patient flow and ensure timely appointments. Committed to delivering outstanding service in a fast-paced environment.
Professional medical administrative specialist with proven ability to streamline office operations, manage patient records, and coordinate schedules efficiently. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Reliable in handling sensitive information with confidentiality and accuracy, utilizing excellent communication and organizational skills. Recognized for fostering positive work environment and ensuring smooth patient interactions and administrative workflows.
Overview
28
28
years of professional experience
Work History
Certified Medical Administrative Assistant Triage
Heritage Valley Ob/Gyn
06.1997 - Current
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for all the physicians at the facility, scheduling appointments, and handling patient inquiries.
- Schedule appointments for patients for high risk doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Expedited patient flow within the clinic by efficiently triaging incoming cases based on urgency levels.
Education
Certificate of Technical Studies - Certified Medical Administrative Assistant Program
Median School of Allied Health Careers
Pittsburgh, PA06-1997
Skills
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Patient care
- HIPAA compliance
- Phone and email etiquette
- Electronic charting
- Clinical and administrative support
- Teamwork and collaboration
- Multi-line telephone management
- Clinical medical assistance
- Medical terminology
- Cleaning and sanitizing
Timeline
Certified Medical Administrative Assistant Triage
Heritage Valley Ob/Gyn
06.1997 - Current
Certificate of Technical Studies - Certified Medical Administrative Assistant Program
Median School of Allied Health Careers
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