Hi, I’m
Bre'ianca Molyneaux
Rowland Heights,CA
Summary
Dedicated customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
6
years of professional experience
Work History
Imagine USAFullerton, CA
Sales/Customer Service Representative
10.2021 - Current
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Simply the Best PartiesAnaheim, CA
Administrative Assistant
01.2020 - 10.2021
Job overview
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
The Good Samaritan Anaheim, CA
Medical Assistant
12.2017 - 12.2019
Job overview
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Sonora High SchoolLa Habra, CA
Some College (No Degree) from Psychology
Skills
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Account Updating
- Call Management
- Complaint Resolution
- Problem-Solving Abilities
- Credit Card Payment Processing
Timeline
Sales/Customer Service Representative
Imagine USA
10.2021 - Current
Administrative Assistant
Simply the Best Parties
01.2020 - 10.2021
Medical Assistant
The Good Samaritan
12.2017 - 12.2019
Sonora High School
Some College (No Degree) from Psychology
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