Breliz Abreu
Haverhill,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
General Manager
McDonald's Restaurant
Methuen, MA
04.2016 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Manager
McDonald's Restaurant
Methuen, MA
05.2005 - 04.2016
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Approved regular payroll submissions for employees.
Education
General Manager Degree -
Hamburger University
Chicago, IL04.2016
High School Diploma -
Career Online High School
Career Online School03.2016
Skills
- Cost Management
- Restaurant Operation
- Delegating Assignments and Tasks
- Health Code Compliance
- Customer Loyalty
- Investigating Complaints
- Suggestive Selling
- Staff Scheduling
- Monthly Inventory
- Guest Satisfaction
- Profit and Loss Control
- Disciplinary Action
- Money Handling
Languages
Spanish
Native or Bilingual
Timeline
General Manager
McDonald's Restaurant
04.2016 - Current
Manager
McDonald's Restaurant
05.2005 - 04.2016
General Manager Degree -
Hamburger University
High School Diploma -
Career Online High School