Brenda Aguilar
Wilmington,DE
Summary
Dynamic Cashier Team Lead at Amalfi's Restaurant with a proven track record in customer service and team leadership. Expert in cash handling and problem-solving, I fostered strong customer relationships and trained new staff, enhancing team performance and ensuring a positive shopping experience. Committed to maintaining high service levels during peak times.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Amalfi's Restaurant
Newark, DE
08.2018 - 12.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Finance
Goldey Beacom College
Wilmington, DEThomas Mckean
Wilmington, DE06.2020
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Amalfi's Restaurant
08.2018 - 12.2024
Bachelor of Arts - Finance
Goldey Beacom College
Thomas Mckean