Accomplished insurance agent with expertise in bilingual customer service and sales, honed at Farmers Insurance Agency. Demonstrated ability to enhance client satisfaction and drive policy sales through effective communication and professionalism. Skilled in quoting and binding insurance products, consistently exceeding targets by 20%. Proficient in English and Spanish, ensuring comprehensive client support.
Hi, I’m
Brenda Alvarenga
Summary
Overview
17
years of professional experience
1
Certification
Work History
A1 Insurance Direct Inc
Insurance Agent
04.2025 - Current
Job overview
- remote job
- outbound calls to potential clients
- answer incoming calls
- quote and sell auto, renters, home policies
- process is done over the phone and customers emails
- English and Spanish sales
- follow up with pending sales
Walmart
Cashier
01.2024 - 04.2025
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Farmers Insurance Agency
Licensed Insurance Agent
03.2023 - 01.2024
Job overview
- Remote job
- Assist existing clients with payments, endorsements, and cross selling
- Answer incoming calls for existing clients and new sales
- Quote and bind auto and home products
- Outbound calls for cross selling and new sells
- English and Spanish service
Farmers Insurance Agency
Licensed Insurance Agent
05.2017 - 09.2022
Job overview
- Greet walk in customers
- Assist Existing clients with payments, endorsements, and cross selling
- Answer incoming calls for existing clients and new sales
- Quote and bind auto, renters and home products
- Outbound calls for cross selling, servicing, and new sales
- English and Spanish service
- Call carriers for underwriting problems
Farmers Insurance Agency
Licensed Insurance Agent
08.2011 - 11.2016
Job overview
- Greet walk in customers
- Assist Existing clients with payments, endorsements, and cross selling
- Answer incoming calls for existing clients and new sales
- Quote and bind auto, renters and home products
- Outbound calls for cross selling, servicing, and new sales
- English and Spanish service
- Call carriers for underwriting problems
Farmers Insurance Agency
Insurance Customer Service Representative
01.2010 - 06.2011
Job overview
- Greet walk in clients
- take payments
- print out documents for existing customers
- outbound calls for policy servicing
- organize customer policy files
- marketing mail outs
- English and Spanish service
Lubys Cafe
Waitress Supervisor
01.2009 - 02.2010
Job overview
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Fiesta Market
Cashier
07.2008 - 12.2008
Job overview
- build a friendly relationship with each customer
- made sure their shopping experience was good
- checked out, bagged and took payments for customers
- make sure my drawer checked out at the end of my shift
- left my work station clean and organized
Education
Westbury High SchoolHouston, TX
University Overview
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- English and Spanish service
Accomplishments
Accomplishments
- Knowledge of the insurance products
- Getting my general lines licensed for Texas
- Getting my out of state license for TN and FL states
Certification
- TX General lines License 2443315
- TN PL License 3003692232
- FL GL License G257602
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent
A1 Insurance Direct Inc
04.2025 - Current
Cashier
Walmart
01.2024 - 04.2025
Licensed Insurance Agent
Farmers Insurance Agency
03.2023 - 01.2024
Licensed Insurance Agent
Farmers Insurance Agency
05.2017 - 09.2022
Licensed Insurance Agent
Farmers Insurance Agency
08.2011 - 11.2016
Insurance Customer Service Representative
Farmers Insurance Agency
01.2010 - 06.2011
Waitress Supervisor
Lubys Cafe
01.2009 - 02.2010
Cashier
Fiesta Market
07.2008 - 12.2008
Westbury High School
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