Brenda Ambrosio
Austin
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Energetic cashier with several years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
El tacorrido
Austin
09.2020 - Current
- Checked personal identifications during alcohol and tobacco sales.
- Answered customer questions and provided store information.
- Counted and balanced cashier drawers.
- Assisted cashiers with resolving customer complaints and inquiries.
- Greeted customers promptly and responded to questions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Take orders efficiently
- Take payment
- Run food/ bag up food to go
Food Runner
Galaxy Cafe
Austin
04.2018 - 09.2022
- Collaborated with management team on ways to improve service levels within the restaurant.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Checked all dishes before delivering them to ensure quality standards were met.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Delivered food to guests in a timely manner while following safety protocols.
- Assisted in training new staff members on restaurant operations and procedures.
- Stocked service stations with ice, napkins and straws.
- Ensured all dishes were served at the correct temperature and presentation.
- Removed dishes and glasses from tables for cleaning.
- Effectively multitasked within fast-paced environment.
Education
High School Diploma -
Lbj High School
North Austin06-2017
Skills
- Customer service
- Cash handling
- Sales transactions
- Run food to tables
- Team leadership
- Problem solving
- Customer satisfaction
- Multitasking
- POS systems use
- Cash register operation
- Positive attitude
- Teamwork
Languages
English
Upper Intermediate (B2)
B2
Spanish
Advanced (C1)
C1
Affiliations
I love to workout on my free time and spend time with my daughter.
References
References available upon request.
Timeline
Cashier Team Lead
El tacorrido
09.2020 - Current
Food Runner
Galaxy Cafe
04.2018 - 09.2022
High School Diploma -
Lbj High School
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