Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Arrington

Bedford,OH

Summary

Home Furnishing Consultant experienced furnishing model homes and apartments for property presentation. Worked within customer budgetary constraints to provide furniture suitable to client's wants and needs. Up-to-date in newest designs and trends. Customer-oriented FHC recognized for communicating well with customers to find furniture and accessories best suited to home and family. Researches materials, shipping costs, distributors and manufacturers to present to clients. Consults with interior designers and home builders to find suitable furniture. Reliable and upbeat HFC successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

10
10
years of professional experience

Work History

Home Furnishing Consultant

Ashley Furniture Homestore
09.2022 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Organized promotional events within the store to showcase new products, attracting potential buyers who may not have previously considered our offerings.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Updated customers on scheduled deliveries of furniture to homes.

Loan Servicing Specialist

Neo Consultants
04.2018 - 03.2022
  • Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
  • Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
  • Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Collaborated with cross-functional teams to ensure seamless loan origination and closing processes.

Loan Officer

Nova Star Home Mortgage
08.2014 - 03.2018
  • Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Identified opportunities to cross-sell and upsell loan products to customers.

Education

High School Diploma -

Xenia High School
Xenia, OH

Skills

  • Documentation And Reporting
  • Attention to Detail
  • Dispute Mediation
  • Item Ticketing and Pricing
  • Window Treatment Design

Timeline

Home Furnishing Consultant

Ashley Furniture Homestore
09.2022 - Current

Loan Servicing Specialist

Neo Consultants
04.2018 - 03.2022

Loan Officer

Nova Star Home Mortgage
08.2014 - 03.2018

High School Diploma -

Xenia High School

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Brenda Arrington