Brenda Baez Vasallo
Dade Family Counseling
Miami
2
Languages
1
Certification
2
years of professional experience
Healthcare operations professional with expertise in clinic management, patient care coordination, and regulatory compliance in outpatient behavioral health. Led multidisciplinary teams, managed provider scheduling, insurance verification, and medical records while ensuring adherence to HIPAA and Joint Commission standards. Fostered collaboration with healthcare providers and community partners to enhance patient service and optimize workflows in high-volume settings.
Work History
Office Manager
9 Months- Directed the daily operations of a high-volume outpatient behavioral health practice, ensuring efficient workflow, patient satisfaction, and regulatory compliance.
- Successfully led the organization through a Joint Commission accreditation survey, coordinating preparation, documentation, policy implementation, staff education, and compliance initiatives, resulting in a successful survey outcome.
- Oversaw all medical records operations, ensuring accurate, timely, and HIPAA-compliant documentation for patient care, insurance audits, and regulatory requirements.
- Managed insurance authorizations, benefit verification, referrals, eligibility reviews, and payer communications for Medicaid, Medicare, Managed Medicaid, and commercial insurance plans.
- Served as the primary liaison with hospitals, primary care providers, pharmacies, laboratories, community agencies, and external healthcare organizations to coordinate continuity of patient care.
- Collaborated directly with hospital discharge planners, case managers, and inpatient psychiatric facilities to coordinate admissions, discharges, follow-up appointments, and continuity of behavioral health services.
- Managed Human Resources functions including recruitment, interviewing, onboarding, employee orientation, policy implementation, personnel documentation, and staff training.
- Supervised administrative staff, monitored performance, delegated responsibilities, and promoted a collaborative, patient-centered work environment.
- Developed, implemented, and maintained office policies, procedures, and workflow improvements to increase operational efficiency and regulatory compliance.
- Oversaw provider schedules, clinic operations, appointment management, patient intake, and daily office logistics to maximize productivity and patient access.
- Worked closely with executive leadership to improve operational performance, financial efficiency, and organizational growth.
- Coordinated compliance with Joint Commission, HIPAA, OSHA, Medicaid, Medicare, and commercial insurance standards.
- Managed audit preparation, quality assurance reviews, and corrective action plans to maintain compliance with state and federal regulations.
- Collaborated with clinical providers to ensure treatment plans, progress notes, and clinical documentation met payer, accreditation, and billing requirements.
- Resolved complex insurance, billing, scheduling, and patient care issues while maintaining exceptional customer service and patient satisfaction.
- Coordinated vendor relationships, office equipment, supplies, and facility operations to ensure uninterrupted daily business functions.
- Monitored provider documentation, authorization utilization, and workflow metrics to improve operational efficiency and reimbursement.
- Assisted with revenue cycle management by resolving insurance denials, authorization discrepancies, documentation deficiencies, and billing issues.
- Trained new employees on EHR systems, office procedures, compliance standards, HIPAA regulations, and insurance workflows.
- Managed confidential personnel records, employee compliance documentation, credentialing files, and organizational policies.
- Acted as the central point of communication between providers, executive leadership, insurance companies, hospitals, patients, and community partners to ensure seamless operations.
- Led cross-functional initiatives to streamline administrative processes, improve patient access, strengthen regulatory compliance, and support organizational growthManaged daily office operations, ensuring efficient workflow and task completion.
- Coordinated appointment scheduling for clients and staff, optimizing time management.
- Implemented office organization strategies, improving accessibility of resources for team members.
- Assisted with the preparation of client files and documentation, maintaining accuracy and confidentiality.
- Supported financial operations by processing invoices and tracking expenses accurately.
- Facilitated communication between clients and counselors, enhancing service delivery effectiveness.
- Developed training materials for new staff, fostering a smooth onboarding process.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Supported onboarding of new hires, facilitating orientation sessions and documentation completion.
- Updated HR policies and procedures to align with organizational changes and compliance standards.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
DIRECTOR OF MEDICATION MANAGEMENT
1 Year 4 Months- Directed all operational functions of the Medication Management Department for a high-volume outpatient behavioral health practice.
- Managed psychiatrists' and psychiatric nurse practitioners' schedules, patient flow, and daily clinic operations to maximize efficiency and provider productivity.
- Oversaw the full prior authorization process for psychiatric evaluations, medication management, Transcranial Magnetic Stimulation (TMS), laboratory services, and behavioral health treatment.
- Verified insurance eligibility and behavioral health benefits for Medicare, Medicaid, Managed Medicaid, and commercial insurance plans.
- Coordinated referrals, intake approvals, and continuity of psychiatric care between providers, therapists, case managers, pharmacies, and external healthcare organizations.
- Maintained and monitored provider credentialing, payer enrollment, licensure, and compliance documentation.
- Oversaw electronic medical records (Lauris Online EHR), ensuring timely documentation, chart accuracy, HIPAA compliance, and regulatory standards.
- Reviewed provider documentation for completeness, coding accuracy, and compliance with payer and accreditation requirements.
- Prepared and managed documentation for Joint Commission surveys, internal audits, and state regulatory inspections.
- Developed and implemented departmental workflows that improved efficiency, reduced scheduling errors, and optimized patient access to psychiatric services.
- Served as the primary point of contact for insurance companies regarding authorizations, appeals, claims issues, and medical necessity documentation.
- Coordinated prescription refill requests, medication-related patient inquiries, pharmacy communications, and provider follow-up.
- Assisted providers with treatment planning, documentation requirements, and compliance with payer-specific clinical guidelines.
- Monitored authorization utilization, expiration dates, and service limits to prevent interruptions in patient care and reimbursement.
- Collaborated with billing staff to resolve claim denials, authorization discrepancies, and reimbursement issues.
- Generated operational reports, tracked provider productivity, monitored no-show rates, and identified opportunities for process improvement.
- Supervised and trained administrative staff on medication management workflows, insurance verification, EHR documentation, scheduling, and office policies.
- Ensured compliance with HIPAA, OSHA, Joint Commission, Medicaid, Medicare, and commercial insurance regulations.
- Coordinated patient appointments for psychiatric evaluations, follow-up medication management visits, telehealth services, and TMS treatments.
- Managed urgent scheduling requests, provider changes, medication-related concerns, and patient escalations while maintaining high standards of customer service.
- Worked directly with executive leadership to improve operational performance, patient satisfaction, and financial outcomes within the Medication Management Department.
- Supported revenue cycle management by ensuring accurate authorizations, documentation, and timely completion of provider records to facilitate billing.
- Collaborated with Human Resources on provider onboarding, orientation, policy implementation, and departmental staffing needs.
Education
High School Diploma
Skills
Workflow optimization
Revenue cycle management
Records management
Scheduling and calendar management
Office administration
Administrative support
Team leadership
Talent acquisition
Facility management
Customer service
Accomplishments
One of my proudest accomplishments was receiving the President's Award in recognition of my dedication, leadership, and contributions to my organization. Throughout my career, I have successfully managed multiple high-level responsibilities, including office management, medication management, human resources, medical records, insurance authorizations, and operational compliance in a fast-paced behavioral healthcare setting. I also helped lead my organization through a successful Joint Commission accreditation survey while maintaining a strong focus on patient care, operational excellence, and teamwork. These experiences have strengthened my leadership, problem-solving, and organizational skills and continue to motivate me to make a positive impact wherever I work.
Certification
- Certified Behavioral Health Technician (CBHT)
- Certified Transcranial Magnetic Stimulation (TMS) Technician
- HIPAA Compliance Training
- OSHA/Bloodborne Pathogens Training
- CPR/BLS Certification
- Cultural Competency Training
- Suicide Prevention & Safety Planning Training
- Joint Commission Compliance Training
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
Dancing
Documenting and sharing travel experiences.
Watching Movies and TV Shows
Reading
Awards
I was honored to receive the President's Award in recognition of my dedication, leadership, professionalism, and commitment to excellence. This award reflected my ability to successfully manage multiple departments, support organizational growth, improve operations, and consistently go above and beyond to provide exceptional service to both patients and colleagues. It is an achievement that represents my strong work ethic, reliability, and passion for making a positive impact in the healthcare field.
Timeline
Office Manager
Dade Family Counseling
10.2025 - 07.2026Read More
DIRECTOR OF MEDICATION MANAGEMENT
DADE FAMILY COUNSELING
06.2024 - 10.2025Read More
SOUTH MIAMI SENIOR HIGH
High School Diploma
Read More