Brenda Carreon Mejia
Summary
Motivational leader and complex problem solver dedicated to continuous improvement, team building and customer service skills. Experienced stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Front End Manager
Costco Wholesale
01.2022 - 10.2023
- Cultivated strong member relations and developed effective member service standards.
- Reviewed employee performance and determined areas in need of improvement.
- Managed member complaints and rectified issues to complete satisfaction.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Addressed and welcomed large volume of members to business per day, improving overall member service and engagement.
Merchandising Night Manager
Costco Wholesale
07.2022 - 01.2023
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Assessed purchasing needs and reviewed in-store sales and inventory levels.
- Consulted with management to plan optimal promotions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front End Supervisor
Costco Wholesale
05.2016 - 01.2022
- Emphasized member service excellence
- Handled complex issues and difficult customers.
- Delivered consistent training and close mentoring support to front end supervisors in operations and member service strategies.
- Developed and implemented strategic plans for front end operations to ensure member satisfaction.
Merchandising Supervisor
Costco Wholesale
10.2020 - 01.2021
- Drove product merchandising plans, recommended actions that boosted business profitability.
- Maintained point-of-sale advertising and restocked displays for optimum sales impact.
Major Sales Supervisor
Costco Wholesale
01.2019 - 08.2019
- Planned and directed floor merchandising..
- Organized and updated schedules to optimize coverage for expected member demands.
- Checked sales floor to verify availability of merchandised inventory for sale.
- Completed performance reviews and assisted team with feedback resulting in improved performance.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Enhanced sales by implementing merchandising and promotional improvements.
Skills
- Opening and closing procedures
- Listening skills
- Effective planning
- Leadership development
- Time management
- Quick Learner
- Motivated
Timeline
Merchandising Night Manager
Costco Wholesale
07.2022 - 01.2023
Front End Manager
Costco Wholesale
01.2022 - 10.2023
Merchandising Supervisor
Costco Wholesale
10.2020 - 01.2021
Major Sales Supervisor
Costco Wholesale
01.2019 - 08.2019
Front End Supervisor
Costco Wholesale
05.2016 - 01.2022
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