Brenda Carrillo
Cleveland,USA
Summary
Highly organized and detail-oriented professional with experience in property compliance, resident relations, and administrative support, demonstrating a strong understanding of property-related processes. Proven ability to manage compliance requirements, build positive relationships with residents and stakeholders, and handle financial and administrative tasks efficiently. Proficient in maintaining accurate records, ensuring regulatory adherence, and utilizing relevant software. Bilingual in English and Spanish. Holds a Project Management Certification, indicating strong organizational and problem-solving skills applicable to property management.
Overview
10
10
years of professional experience
Work History
Property Compliance Specialist
Progress Residential
11.2022 - 08.2025
- Managed Homeowners Association (HOA) registrations and ensured compliance with all relevant regulations and governing documents.
- Maintained and updated property compliance databases, ensuring accurate and readily accessible information for property management purposes.
- Cultivated strong relationships with residents and HOA representatives through proactive communication and effective issue resolution.
- Supported HOA accounting functions, enforcement procedures, and overall business operations related to property management.
- Responded efficiently and professionally to resident and HOA inquiries regarding property-related matters, providing timely solutions.
- Assisted HOA leadership with administrative and operational tasks critical to property management.
- Stayed current on relevant local, state, and federal statutes, company policies, and HOA procedures impacting property management.
- Processed and tracked architectural applications, ensuring compliance with HOA guidelines and property standards.
Team Lead
Upstart
06.2021 - 10.2022
- Provided support and guidance to a team, ensuring adherence to client and company quality standards, which can translate to maintaining property management service levels.
- Assisted in training new hires on company procedures and client expectations, relevant to onboarding property management staff.
- Reviewed accounts and processed adjustments, demonstrating attention to detail and financial accuracy applicable to property-related finances.
- Reported potential issues to management, contributing to proactive problem-solving in a team environment, relevant to property management operations.
Administrative Assistant
Solo Autos LLC
Conroe, Tx
12.2018 - 06.2021
- Handled accounts payable and receivable, payroll, and deposits, demonstrating foundational financial administrative skills relevant to property accounting.
- Utilized QuickBooks for data entry and financial record-keeping, a common software in property management.
- Managed phone and email communication, providing customer service to clients, which translates to resident interactions.
- Handled vehicle sales paperwork and financing, indicating experience with contracts and financial documentation.
Administrative Assistant / Sales Associate
Don Peek Motors CO #2
Conroe, Tx
01.2016 - 01.2018
- Provided excellent customer service, addressing inquiries and resolving conflicts, directly applicable to resident relations.
- Performed administrative duties including data entry, filing, and processing payments, foundational skills for property management administration.
- Handled accounts receivable and payable, demonstrating experience with financial transactions.
- Utilized QuickBooks to support financial tasks.
Administrative Assistant
Stoecker Corporation
Conroe, Tx
09.2015 - 12.2015
- Managed phone calls and emails, providing essential communication support.
- Handled payroll and accounts payable/receivable, demonstrating basic financial administrative skills.
- Utilized QuickBooks for financial tasks.
- Maintained organized filing systems, crucial for property records management.
Education
Project Management Certification -
San Jacinto College
Pearland, TX 02.2024 - 04/2024
High School Diploma -
Caney Creek High School
Conroe, TXSkills
- HOA Management
- Property Compliance
- Resident Relations
- Vendor Management
- Property Maintenance Coordination
- Regulatory Compliance
- QuickBooks
- Microsoft Office Suite
- Google Sheets
- UAttend
- Salesforce
- LiveVox
- MicroMaid
- Accounts Payable/Receivable
- Payroll Processing
- Financial Record Keeping
- Budgeting Basics
- Professional Communication
- Conflict Resolution
- Active Listening
- Relationship Building
- Record Management
- Data Entry
- Filing Systems
- Time Management
- Attention to Detail
Timeline
Project Management Certification -
San Jacinto College
02.2024 - 04/2024
Property Compliance Specialist
Progress Residential
11.2022 - 08.2025
Team Lead
Upstart
06.2021 - 10.2022
Administrative Assistant
Solo Autos LLC
12.2018 - 06.2021
Administrative Assistant / Sales Associate
Don Peek Motors CO #2
01.2016 - 01.2018
Administrative Assistant
Stoecker Corporation
09.2015 - 12.2015
High School Diploma -
Caney Creek High School