Brenda Castillo
Phoenix,AZ
Summary
Accomplished individual with demonstrated expertise in patient intake, scheduling appointments, medical records management, and insurance filing. Proficient in both administrative and clinical duties including vitals, injections, and patient education. Committed to providing exceptional patient care and satisfaction. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
7
7
years of professional experience
Work History
MEDICAL ASSISTANT
ROCKYMOUNTAIN GASTROENTEROLOGY
Thornton, CO
10.2021 - Current
- Documented medical data in patient charts, facilitating accurate records.
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Scheduled appointments and maintained patient records.
- Stocked supplies and instruments for examination rooms.
- Triaged patients and performed vital checks for patient flow facilitation.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Scheduled appointments for patients.
Medical Assistant
Abrazo Medical Group
Goodyear, AZ
08.2025 - 12.2025
- Assisted with patient intake and updated medical records using electronic health record systems.
- Administered medications and injections under physician supervision, ensuring adherence to safety protocols.
- Coordinated appointments and managed scheduling for multiple physicians to optimize office efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Adelante Healthcare
Surprise, AZ
10.2024 - 01.2025
- Educated patients on pre- and post-procedure care, enhancing patient understanding of treatment processes.
- Collaborated with healthcare team to ensure seamless communication regarding patient care plans and follow-ups.
- Trained new staff members on clinic procedures and use of medical software, fostering a supportive work environment.
- Implemented process improvements that reduced patient wait times, contributing to enhanced patient satisfaction levels.
Customer Service Representative
PRIME SOURCE STAFFING, VAIL RESORTS
Broomfield, Colorado
10.2020 - 02.2021
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Developed communication skills with inbound and outbound calls.
Customer Service Representative
DE PARRAL AUTO SALES
Denver, Colorado
09.2019 - 10.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Met daily customer service quotas with a focus on quality.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Provided account information to customers and explained bill service policies and customer rights.
Picker & Packer
ALLEN COMPANY
Broomfield, Colorado
09.2018 - 06.2019
- Processed incoming stock efficiently according to established procedures.
- Monitored stock levels on shelves and restocked as needed.
- Efficiently picked and packed customer orders to meet deadlines.
- Ensured that all products were handled with care during the picking process.
- Utilized RF scanners to accurately scan items for picking.
- Used pallet jacks to transport items to staging areas or loading docks.
- Obtained merchandise from bins and shelves.
- Used ID tags, stamps, and electronic marking tools to mark stock items.
Education
Certification - Medical Assistant
Emily Griffith Technical School
Denver, CO07.2021
Skills
- Patient Scheduling
- Medical Terminology
- Data Entry
- Payment Collection
- HIPAA Compliance
- Indirect Patient Care
- Electronic Medical Records
LANGUAGES
English - Fluent
Spanish - Native
Timeline
Medical Assistant
Abrazo Medical Group
08.2025 - 12.2025
Medical Assistant
Adelante Healthcare
10.2024 - 01.2025
MEDICAL ASSISTANT
ROCKYMOUNTAIN GASTROENTEROLOGY
10.2021 - Current
Customer Service Representative
PRIME SOURCE STAFFING, VAIL RESORTS
10.2020 - 02.2021
Customer Service Representative
DE PARRAL AUTO SALES
09.2019 - 10.2020
Picker & Packer
ALLEN COMPANY
09.2018 - 06.2019
Certification - Medical Assistant
Emily Griffith Technical School