Brenda Casuso
Orlando,FL
Summary
Dedicated server with a strong work ethic and exceptional customer service skills, adept at thriving in fast paced environments and managing tasks under pressure. Experienced in sales techniques and building customer relationships, seeking to leverage these abilities in a new server role to enhance guest experiences and team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Fogo De Chão
Orlando, FL
11.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with team members to maintain smooth workflow during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
LongHorn Steakhouse
Orlando, FL
06.2025 - 09.2025
- Learned menu items thoroughly to provide knowledgeable recommendations to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Assistant
Texas Roadhouse
Oviedo, FL
02.2024 - 02.2025
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere for guests.
- Supported team during peak hours by efficiently managing table turnover and seating arrangements.
- Adapted quickly to changing priorities, maintaining service quality during high-volume periods.
- Assisted in training new staff on restaurant procedures and customer service standards.
Customer Service Representative and Barista
Target and Starbucks
Winter Park, FL
10.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed time effectively to balance both FOH tasks and BOH responsibilities during busy periods.
Server
Memories of Peru
Orlando, FL
12.2021 - 11.2022
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast paced environments, ensuring timely delivery of orders during peak hours.
Server
JJ’s Fusion Grille
Winter Park, FL
03.2019 - 02.2020
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Winter Park High School
Winter Park, FL05.2021
Skills
- Strong work ethic
- High volume dining
- Sales techniques
- Fluent bilingual
- Time management
- Exceptional customer service
- Fine dining
- Problem solving
- Team collaboration
- Great under pressure
Certification
- Alcohol Server
- Florida Food handler
- Food Allergens Essentials
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
English
Native or Bilingual
References
Violeta Marquez | Manager, Fogo de Chão
4078080883
Timeline
Server
LongHorn Steakhouse
06.2025 - 09.2025
Server
Fogo De Chão
11.2024 - Current
Server Assistant
Texas Roadhouse
02.2024 - 02.2025
Customer Service Representative and Barista
Target and Starbucks
10.2022 - 11.2024
Server
Memories of Peru
12.2021 - 11.2022
Server
JJ’s Fusion Grille
03.2019 - 02.2020
Winter Park High School