Brenda Clemons

• Served as Patient Advocate for 3 months after hours and weekends as corrective action initiative following state survey findings.
• Advocated for patient rights, ensuring compliance with regulations and policies.
• Monitored patient feedback to enhance service delivery and improve satisfaction levels.
• Facilitated communication between patients, families, and healthcare providers to resolve issues effectively.
• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
• Reported quality improvement findings directly to facility leadership.
• Served as PRN social worker in absence of full time social worker.

• Support multiple hospice agencies including Hospice of North Alabama, Adoration Hospice, AL, Oasis Hospice, Springhill Hospice in the following roles: Senior Liaison, Director of Business Development, Community Liaison.
• Increased hospice census approximately 150% during tenure at Springhill Hospice.
• Developed and executed strategic territory growth plans, increasing market presence and aligning sales forecasts with business objectives.
• Conducted hospice consultations for patients and families while educating healthcare providers on appropriate hospice referrals
• . Cultivated referral relationships with physicians, hospitals, skilled nursing facilities, and assisted living facilities, enhancing referral networks and patient access.
• Analyzed CRM and market intelligence to identify referral opportunities and competitive trends. Recruit, interview, hire, onboard, and mentor new business development staff.

• Coordinated transitions of care among hospitals, facilities, and home settings to ensure seamless patient experiences.
• Conducted patient and family consultations regarding hospice and home health services.
• Oversaw hospice business development initiatives across Escambia, Okaloosa, and Walton Counties to expand service reach.
• Developed community outreach programs during COVID-19, including virtual Dementia Education Forums and Memory Lane Cafe, to maintain community engagement.
• Delivered educational presentations to physicians, healthcare organizations, churches, civic groups, and community organizations.

• Served in Medical Social Work position September 2009-October 2015 and as Social Services Coordinator April 1998-October 2004.
• Conducted thorough assessments to identify social, emotional, and financial needs of patients.
• Provided crisis intervention services to patients and families during critical health events.
• Collaborated with interdisciplinary teams to ensure holistic patient care and resource allocation.
• Developed and implemented comprehensive discharge plans for patients transitioning to home care.
• Arranged transitions to rehabilitation, long-term acute care, behavioral health facilities, hospice and home health services and connected patients to community resources.
• Investigated and reported suspected elder abuse, neglect, or exploitation.
• Maintained accurate documentation and statistical reporting.
• Served on interdisciplinary care teams to improve patient outcomes.

Established referral relationships with physicians and healthcare providers, enhancing client satisfaction and retention. Managed client accounts ensuring accurate documentation and compliance with healthcare regulations. Executed community outreach and education initiatives, significantly raising awareness of home health services. Managed patient admissions and transitions of care, ensuring seamless experiences for clients.

Cultivated strong relationships with clients to enhance service satisfaction and retention.

Developed strategic sales plans to identify new business opportunities and increase revenue.

Collaborated with healthcare teams to ensure seamless patient care coordination and service delivery.