Brenda Cordero
Harlingen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Medicare Customer Service Representative
Quantum 3 Media
02.2022 - 08.2022
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
Adult Care Provider
Valley View Primary Home Care
01.2021 - 01.2022
- Maintained accurate records of patient information including medical history, treatment plans, progress notes, and relevant documentation of incidents or concerns.
- Oversaw daily living tasks such as meal preparation, laundry, and housekeeping to maintain a clean and welcoming environment for patients.
- Improved patients'' quality of life with personalized care plans addressing physical, mental, and emotional needs.
- Provided medication management, ensuring timely administration of prescribed medications and monitoring for potential side effects.
- Assisted with personal hygiene tasks, maintaining dignity and respect while promoting self-care abilities when possible.
Child Caretaker
Magic Kingdom Learning Center
02.2015 - 01.2020
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
- Encouraged creative expression through arts and crafts activities, nurturing each child''s artistic talents.
- Improved children''s cognitive development with age-appropriate educational games and learning tools.
- Developed strong relationships with parents to better understand each child''s unique needs and preferences.
Custodian
Unique Cleaning Services
09.2013 - 02.2015
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Education
GED -
TSTC
Harlingen, TXSkills
- Call center experience
- Data entry proficiency
- Medicare knowledge
- Complaint Handling
- Customer service expertise
- Teamwork and Collaboration
- Computer Skills
- Understanding Customer Needs
Timeline
Medicare Customer Service Representative
Quantum 3 Media
02.2022 - 08.2022
Adult Care Provider
Valley View Primary Home Care
01.2021 - 01.2022
Child Caretaker
Magic Kingdom Learning Center
02.2015 - 01.2020
Custodian
Unique Cleaning Services
09.2013 - 02.2015
GED -
TSTC
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