Brenda Corriden
Indianapolis,IN
Summary
Results-driven Patient Care Coordinator with extensive experience in patient documentation, insurance practices, and workflow management. Proven ability to enhance operational efficiency and improve patient satisfaction through creative problem-solving and effective relationship building.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator (Surgery Department)
VCA Advanced Veterinary Care Center
Fishers, IN
05.2009 - Current
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Completed insurance verifications and claim forms for patient intake and processing.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Facilitated smooth workflow between veterinary staff and clients.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Coordinated with community resources to provide comprehensive support to patients.
- The only PCC to go through estimates with clients which led to a 156% increase in surgery department revenue.
Hospital Maintenance
VCA Advanced Veterinary Care Center
Fishers, IN
01.2013 - Current
- Executed routine preventative maintenance on all mechanical systems to maintain operational efficiency and safety within the facility.
- Created preventive maintenance schedules aligned with manufacturers' recommendations and industry standards to ensure optimal performance of hospital systems.
- Rolled out the STOP program across the hospital to enhance compliance with OSHA standards and improve workplace safety.
- Followed safety protocols to handle hazardous materials during cleaning tasks.
Chief Operating Officer
Indy Classics Garage- Dr. Nicolas Vecchio (Owner)
Greenwood, IN
01.2025 - 06.2026
- Hired and restructured team to meet new budget goals, enhancing operational efficiency.
- Developed functional solutions to problems, resulting in significant cost savings.
- Scheduled clients and provided regular updates to ensure alignment with project timelines.
- Processed client payments efficiently
- Prepared and submitted weekly payroll to accounting office.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
John Marshall High School
Indianapolis05-1981
Skills
- Patient registration
- Appointment management
- Patient documentation
- Insurance practices
- Patient relations
- Workflow coordination
- Customer service
- Client communication
- Relationship building
- Creative problem solving
- Clinical practice operations
- Payment collection
- Filing and recordkeeping
- Payroll
- Money Management
- Inventory management
- Vendor relationship management
- Hospital Maintenance
Timeline
Chief Operating Officer
Indy Classics Garage- Dr. Nicolas Vecchio (Owner)
01.2025 - 06.2026
Hospital Maintenance
VCA Advanced Veterinary Care Center
01.2013 - Current
Patient Care Coordinator (Surgery Department)
VCA Advanced Veterinary Care Center
05.2009 - Current
High School Diploma -
John Marshall High School