Job Search Status
Open to workDesired start date: Immediately
Open To Work
Brenda Cown
Clermont,FL
Work Preference
Summary
Dynamic server with exceptional customer service skills. Known for guest engagement, effective cash handling, and food safety practices. Committed to enhancing dining experiences through attentive service and teamwork.
Overview
26
26
years of professional experience
Work History
Server
ANGIES KITCHEN
Loudon, TN
06.2023 - 04.2025
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Assisted in training new staff on menu items and service procedures.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure seamless communication during busy shifts.
- Handled cash register operations, accurately processing payments and managing transactions.
- Adapted to changing menus and specials, effectively communicating updates to guests.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Supported inventory management by monitoring stock levels and reporting shortages to management.
Server
Greenback Diner
Greenback, TN
05.2019 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Manager of School Cafeteria
Orange County Schools
Ocoee, FL
01.1999 - 05.2019
- Oversaw daily cafeteria operations, ensuring adherence to health and safety regulations.
- Trained and mentored staff on food preparation techniques and customer service standards.
- Developed menus that met nutritional guidelines while accommodating student preferences.
- Managed inventory, reducing waste through effective stock rotation and ordering practices.
- Collaborated with school administration to align cafeteria services with educational goals and events.
- Conducted regular quality assurance checks to maintain high standards of food safety and presentation.
- Evaluated staff performance, providing constructive feedback to improve team dynamics and service delivery.
Customer Service Cashier/Kitchen Hand
West Orange Cinema
Ocoee, FL
05.2008 - 08.2016
- Processed customer transactions accurately and efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Assisted in training new staff on operational procedures and customer service standards.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Collaborated with team members to maintain a clean and organized work environment.
Education
High School Diploma -
WEST ORANGE HIGH
Winter Garden, FL06-1987
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Food safety practices
- Performance improvement
Timeline
Server
ANGIES KITCHEN
06.2023 - 04.2025
Server
Greenback Diner
05.2019 - 11.2022
Customer Service Cashier/Kitchen Hand
West Orange Cinema
05.2008 - 08.2016
Manager of School Cafeteria
Orange County Schools
01.1999 - 05.2019
High School Diploma -
WEST ORANGE HIGH