Brenda Del Rosario
West New York,NJ
Summary
Dedicated and highly motivated professional seeking to leverage my knowledge and skills in a dynamic role that allows for growth and development. My goal is to contribute positively to a team, deliver exceptional service, and continuously improve my skills. I am eager to take on new challenges, learn from industry experts, and advance within an environment that values innovation, teamwork, and diverse skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Driver
Uber
04.2023 - Current
- Handling Customer Feedback: Responding to passenger feedback, whether positive or negative, in a professional manner, and addressing any issues that arise during the ride
- Staying Updated on Local Regulations: Staying informed about changes in local rideshare laws, insurance requirements, and driving laws to remain in compliance with legal standards.
- Providing Safe and Comfortable Transportation: Ensuring the safety and comfort of passengers by adhering to traffic laws, maintaining a clean vehicle, and driving responsibly
- Maintaining Vehicle: Keeping the vehicle in good working condition, performing regular maintenance, and cleaning the car regularly to ensure it’s always presentable for passengers.
Care Provider
Bronx Scholars in Training
The Bronx, NY
01.2020 - 04.2023
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
Front Desk Coordinator
Theradynamics Physical Therapy
10.2019 - 01.2020
- Scheduling Appointments: Managing patient appointments, including booking, rescheduling, and confirming appointments, ensuring optimal use of therapist schedules and minimizing patient wait times
- Handling Patient Concerns and Complaints: Addressing any patient concerns or complaints in a professional and courteous manner, escalating issues to management as necessary
- Handling Phone Calls: Answering phone calls, addressing patient inquiries, scheduling appointments, and providing information about services, office policies, and insurance procedures
- Insurance Verification: Verifying patient insurance coverage, obtaining pre-authorization for treatments as needed, and ensuring correct billing information is provided to the insurance companies
Cashier
Concourse Food Plaza
04.2017 - 10.2019
- Customer Service: Greeting customers, answering questions, and assisting them with product inquiries or issues in a courteous and professional manner
- Ensuring Accuracy of Transactions: Double-checking purchases to ensure that all items are correctly scanned and priced, and resolving any discrepancies with customers or supervisors
- Ensuring Compliance with Health and Safety Standards: Following all safety protocols, including food handling guidelines and any other health regulations relevant to the supermarket
- Maintaining Cash Drawer: Ensuring the cash drawer is balanced, properly counting cash at the beginning and end of shifts, and adhering to store procedures for cash handling
Education
High School Diploma -
The Urban Assembly for Green Careers
New York, NY06.2018
Bachelor of Science - Industrial Psychology
Lehman College
Bronx, NYSkills
- 70 WPM
- Microsoft Office
- CPR/BLS
Certification
HHA Certification
Languages
Spanish
Native or Bilingual
Timeline
Driver
Uber
04.2023 - Current
Care Provider
Bronx Scholars in Training
01.2020 - 04.2023
Front Desk Coordinator
Theradynamics Physical Therapy
10.2019 - 01.2020
Cashier
Concourse Food Plaza
04.2017 - 10.2019
High School Diploma -
The Urban Assembly for Green Careers
Bachelor of Science - Industrial Psychology
Lehman College