- Drawing and Painting
- Interior Design
- Photography
- Creative Writing
- Yoga
- Swimming
- Gardening
- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration
- Kayaking
Brenda Doran
Punta Gorda,FL
Summary
Energetic Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Accomplished Flight Attendant offering 3 years of cabin crew experience on domestic flights.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Allegiant
09.2021 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Administrative Assistant
Nor-Tech Boats
07.2019 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Senior Leasing Consultant
Marquette Management Inc
05.2015 - 01.2019
- Provided exceptional customer service to both current and prospective residents, fostering a welcoming community atmosphere.
- Streamlined leasing processes for improved efficiency, reducing paperwork and optimizing application review time.
- Trained junior leasing consultants on company policies, procedures, and best practices to ensure consistent performance across the team.
- Coordinated with third-party vendors for services such as landscaping or pest control, ensuring timely delivery of services without disrupting residents'' schedules.
Assistant Manager
Flaherty & Collins Properties
01.2013 - 05.2015
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Education
Bachelor of Science - Marketing
Indiana University of South Bend
Online- South Bend, Indiana12.2025
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Hospitality service expertise
- Food and Beverage Service
Degree
Bachelor's Degree, Marketing, 124
Interests
Timeline
Flight Attendant
Allegiant
09.2021 - Current
Administrative Assistant
Nor-Tech Boats
07.2019 - 04.2021
Senior Leasing Consultant
Marquette Management Inc
05.2015 - 01.2019
Assistant Manager
Flaherty & Collins Properties
01.2013 - 05.2015
Bachelor of Science - Marketing
Indiana University of South Bend
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