Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BRENDA ESCOBAR

Boulder,CO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Insulfoam
08.2018 - 07.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Educated customers on special pricing opportunities and company offerings
  • Set up and activated customer accounts.

Barber

J&D Barbershop
04.2018 - 10.2019
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day
  • Pursued continuing education and training to stay up to date with new trends and techniques
  • Updated appointment calendar and set shift schedules
  • Styled and designed traditional and contemporary hairstyles for men and women daily
  • Followed updated techniques to color and treat hair and produce consistent results
  • Recommended hair styles to compliment clients' facial features and coloring.

Hairstylist

California Beauty Hair Salon
07.2017 - 04.2018
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.

Customer Service Representative

The UPS Store Inc.
11.2016 - 04.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Tracked customer service cases and updated service software with customer information.
  • Packaged and carefully wrapped customers belongings that needed to be delivered.

Collector

Budget Control Services LLC
01.2015 - 09.2016
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Used skip tracing and other techniques to locate debtors.

Education

Hairstylist Hairstylist And Nail Technitian -

Boulder Tech Center
Boulder, CO

Some College (No Degree) -

Front Range Community College
Westminster, CO

High School Diploma -

Boulder Preparatory High School
Boulder, CO

Skills

  • Creative Problem Solving
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Data Entry
  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Office Equipment Proficiency
  • Business Development Understanding
  • Adaptive Team Player
  • High-Energy Attitude
  • Inbound and Outbound Calling

References

Tiffany Larson (480)340-5723

Erica Garcia (720)238-5014

Berenice Loya (805)843-6258

Daniel Escoto (720) 323-9137

Timeline

Customer Service Representative

Insulfoam
08.2018 - 07.2022

Barber

J&D Barbershop
04.2018 - 10.2019

Hairstylist

California Beauty Hair Salon
07.2017 - 04.2018

Customer Service Representative

The UPS Store Inc.
11.2016 - 04.2017

Collector

Budget Control Services LLC
01.2015 - 09.2016

Hairstylist Hairstylist And Nail Technitian -

Boulder Tech Center

Some College (No Degree) -

Front Range Community College

High School Diploma -

Boulder Preparatory High School

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BRENDA ESCOBAR