Brenda Esquivel
Austin
Summary
Bilingual and adaptable individual with a strong background in customer service and team collaboration. Known for exceptional communication skills and the ability to manage operations effectively, ensuring a positive shopping experience and operational success.
Overview
3
3
years of professional experience
Work History
Sales Associate
Dillards
Austin, TX
11.2025 - Current
- Maintained store merchandise presentation, adhering to visual standards and promotional guidelines.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Conducted inventory checks to ensure stock availability and minimize discrepancies in product counts.
- Resolved customer complaints promptly, fostering positive relationships and encouraging repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges, and refunds in accordance with store policy.
Front Desk Receptionist
Floyd's Barbershop
Austin, TX
04.2025 - 08.2025
- Managed appointment scheduling, optimizing client flow, and reducing wait times.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Assisted in maintaining the cleanliness and organization of the front desk area, ensuring a welcoming environment for clients.
- Coordinated communication between stylists and clients, enhancing service delivery efficiency.
Shift Manager
Jump Party USA
Austin, TX
06.2023 - 04.2025
- Supervised daily operations, ensuring safety and compliance with company policies.
- Trained and mentored new team members on operational procedures and customer service standards.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Coordinated event setups, facilitating smooth transitions between scheduled activities.
- Managed group events ( parties, school trips, etc.)
Education
No Degree - Real Estate
Austin Community College
Austin, Texas, TXHigh School Diploma -
Austin Achieve High School
Austin, TX05-2025
Skills
- Bilingual
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Exceptional customer service
- Excellent communication skills
- Cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Dillards
11.2025 - Current
Front Desk Receptionist
Floyd's Barbershop
04.2025 - 08.2025
Shift Manager
Jump Party USA
06.2023 - 04.2025
No Degree - Real Estate
Austin Community College
High School Diploma -
Austin Achieve High School