Brenda Estes
Beavercreek
Summary
I am looking to obtain a position where I can maximize my office experience and customer service skills to achieve my goals and to grow within a company.
Overview
10
10
years of professional experience
Work History
Automotive Service Advisor
Jim Estes Garage
Oregon City, OR
04.2017 - Current
- Facilitated customer service interactions, ensuring timely follow-up on service inquiries and appointment confirmations.
- Coordinated with technicians to prioritize service requests, optimizing workflow within the service department.
- Maintained accurate records of customer interactions and service agreements in compliance with company protocols.
- Collaborated with vendors to negotiate pricing and terms for parts procurement, supporting cost-effective operations.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Office Manager
Oregon Demolition
Oregon City, OR
12.2015 - 06.2016
- Reconciled bank accounts, credit cards and vendor statements
- Data entry of incoming bills, receipts and daily visa transactions
- Accounts payable and receivable
- Weekly check runs
- Bi-weekly payroll
- Answered phones and scheduling
- Customer service
- Updated Web page, Facebook email correspondence
Education
No Degree - Accounting
Clackamas Community College
Oregon City, ORHigh School Diploma -
Oregon City High Shool
Oregon City, OR06-1994
Skills
Customer service
Computer knowledge
Passion for cars
Accomplishments
I have been track champion in the powder puff division at Woodburn Drag strip 3 years in a row.
Timeline
Automotive Service Advisor
Jim Estes Garage
04.2017 - Current
Office Manager
Oregon Demolition
12.2015 - 06.2016
No Degree - Accounting
Clackamas Community College
High School Diploma -
Oregon City High Shool