Brenda González
Sheridan,IN
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Hardworking, with great dedication, and enthusiasm. Extensive experience in different fields. History of proven achievements, and a reputation for positive collaboration. Good attention to detail, a willingness to learn, and a positive attitude. Confident in myself, motivated, and committed to seeing results in any job position. Reliable and totally focused on finding my next job, where I can apply my talents and energy. Operates exceptionally well in high-pressure environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Immigration Case Manager
GEO - BI Inc
Indianapolis, IN
11.2018 - Current
- Case Manager for Immigrants around the world.
- Case management meetings, electronic monitoring technologies and home visits to make sure the participants complies with Immigration laws until a court date has been assigned and ensure that participants attend court hearings and comply with conditions set by DHS.
- Follow up with intensive supervision through in person and virtual appointments, home visits, phone calls regularly as required by government contractual obligations.
- Monitor Immigrant location to make sure the Immigrant does not leave the State without permit Installing them electronic monitoring equipment on program participants as required by government contractual obligations.
- Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required to ensure the Participants main needs are provided.
- Assisting participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information.
- Developing and maintaining accurate and complete case records for all program participants from entry to release from the program and maintaining confidentiality of all records.
Immigration Court Tracking Specialist
GEO - BI Inc
Anderson, IN
04.2017 - 11.2018
- Monitoring the immigration court phone line regularly for updates to court appearance dates for the program participants.
- Tracking and monitoring program participants court appearance dates and ensures participant's conform to the expectations of the program.
- Communicates court appearance dates and disposition of cases to the customers to ensure that they are aware of court hearing dates.
- Places follow-up calls after court appearances to determine the disposition of cases.
- Communicates information to the government documents in the Company database systems.
- Notifies the government customer via email or phone of all court issued decisions.
Monitoring Technical Support Specialist Translator
GEO - BI Inc
Anderson, IN
07.2016 - 04.2017
- Accepts inbound phone calls to translate and acts as a liaison between non Spanish speakers supports specialists and contracted agency personnel and participants.
- Processes alerts according to contract requirements and provides timely, accurate and effective troubleshooting of elevated hardware and software issues with customer equipment and systems.
- Acts as a liaison between Monitoring Operations, Monitoring Customer Service, Training and Government Customer.
- Provides communication to internal departments and management on the status of hardware and software issues being worked and recommends efficiencies and/or solutions for issues with hardware and software platforms.
- Communicates technical troubleshooting concepts to a non-technical audience and ensure understanding.
Finance Department Officer
Perfect Cleaning Services, Inc
San Juan, PR
02.2008 - 04.2016
- Preparing billing and invoices according with the approved rates and the company contacts specifications.
- Evaluating and monitoring the implementation of policies and procedures for receiving and processing invoices, payments, documents for customers and payroll documents for employees.
- Preparing and submit monthly, quarterly and annual reports and perform the corresponding analysis to deliver reliable reports to financial Manager.
- Processing the employee payroll and audit payroll reports.
- Developing and oversee the daily records of financial transactions.
- Apply the principles and accounting standards for review of the documentation.
- Interaction with confidential department and company documents.
Administrative Assistant
Perfect Cleaning Services, Inc
San Juan, PR
05.2005 - 02.2008
- Personalize attention and customer service oriented.
- Support daily secretarial and administrative tasks.
- Record management.
- Coordination of meetings for several departments.
- Interaction with confidential company documents.
- Greet vendors, customers, job applicants and other visitors.
- Operate a switchboard to incoming calls and place outgoing calls.
Education
MBA - Business Administration, Accounting & Human Resources
UMET Metropolitan University
San Juan, PR05-2013
Bachelor of Arts - Education Secondary in Physics (Sciences)
University of Puerto Rico
San Juan, PR05-2006
Skills
- Bilingual (English & Spanish)
- Administrative & Customer Service Experience
- Intake & Case Management Experience
- Ability to work several tools and equipments
- Willing to learn any task required
- Accounting Software experience (Quickbooks, Open Systems & Traverse)
- Microsoft Office Experience (Word, Excel, PPT, Teams)
Certification
- DHS Background Check & Security Clearance
- Science Secondary School Teacher License (PR)
- CPR and First Aid Certification
- Self Defense Certification
- Introduction ISO 9001:2008 & Auditor ISO 9001:2008
Timeline
Immigration Case Manager
GEO - BI Inc
11.2018 - Current
Immigration Court Tracking Specialist
GEO - BI Inc
04.2017 - 11.2018
Monitoring Technical Support Specialist Translator
GEO - BI Inc
07.2016 - 04.2017
Finance Department Officer
Perfect Cleaning Services, Inc
02.2008 - 04.2016
Administrative Assistant
Perfect Cleaning Services, Inc
05.2005 - 02.2008
MBA - Business Administration, Accounting & Human Resources
UMET Metropolitan University
Bachelor of Arts - Education Secondary in Physics (Sciences)
University of Puerto Rico
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