Brenda Hayes
Carrollton,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hotel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Picker
Regal Staffing Scentsy Warehouse
Carrollton, TX
02.2022 - 04.2022
- Pulled orders quickly to maintain demanding productivity goals.
- Removed items from shelves or storage bins and scanned tags.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
AGM
Comfort Inn
Irving, TX
02.2021 - 01.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Customer Service Representative
Comfort Suites Hotel
Shreveport, LA
10.2015 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Housekeeping Supervisor
Hampton Inn By Hilton
Bossier City, LA
02.2014 - 10.2015
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of s
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Restocked room supplies such as facial tissues for personal touch with every job.
Customer Service Representative
Rodeway Inn & Suites
Bossier City, LA
04.2009 - 02.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Booker T Washington High School
Milam Street05.1990
Skills
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Order and Refund Processing
Timeline
Picker
Regal Staffing Scentsy Warehouse
02.2022 - 04.2022
AGM
Comfort Inn
02.2021 - 01.2022
Customer Service Representative
Comfort Suites Hotel
10.2015 - 02.2021
Assistant Housekeeping Supervisor
Hampton Inn By Hilton
02.2014 - 10.2015
Customer Service Representative
Rodeway Inn & Suites
04.2009 - 02.2014
High School Diploma -
Booker T Washington High School