Brenda Henderson
Boise,ID
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Taco Bell
Boise, ID
05.2020 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Administrative Assistant
Grace Assisted Living
Boise, Idaho
05.2010 - 06.2019
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Marketing for new construction of facilities, giving tours of building, answering all questions and taking deposists.
- Auditing all medications in the facility per doctors orders.
- Communicating with pharmacies, insurance, hospice and home health agencies to ensure residents never went without their needs.
Lead Medication Technician
Grace Assisted Living
Boise, ID
05.2008 - 05.2010
- Monitored expiration dates of medications stored in automated dispensing systems.
- Verified prescription orders against medical charts to ensure accuracy prior to filling requests.
- Processed refill requests received by telephone or fax accurately and efficiently.
- Assisted in the inventory management of controlled substances and other medications.
- Maintained accurate records of patient's prescriptions and treatments.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Skills
- Inventory management
- Customer service
- Communication skills
- Schedule management
- Time management
- Team player
- Staff training and development
- Leader
- Deadline driven
Certification
- Servesafe
- CPR/First aid
- Medication dispensing
Timeline
General Manager
Taco Bell
05.2020 - Current
Administrative Assistant
Grace Assisted Living
05.2010 - 06.2019
Lead Medication Technician
Grace Assisted Living
05.2008 - 05.2010