Brenda Herbst

Cosmetologist/Salon Supervisor

JC Penney Salon Co

06.1988 - 08.1998

Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated high level of customer service to increase retention and satisfaction.
Processed payments, entering sales in register for prompt customer service.
Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Educated clients on proper hair care techniques to promote healthier hair between appointments.
Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Increased revenue through effective customer service and inventory management.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.