Brenda Jenkins
Buford,GA
Summary
Driven professional with a proven track record in client support and negotiation, notably at Ames Taping Tool Systems. Fluent in English and Spanish, adept at streamlining processes and enhancing customer satisfaction. Demonstrated ability to manage complex problems and improve operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Ames Taping Tool Systems
Suwanee, GA
05.2024 - Current
- Collected deposits or payments and arranged for billing.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Streamlined interactions with warehouse teams and logistic departments.
Driver
Uber
Buford, GA
09.2021 - 04.2024
Customer Service Representative
MyAirbags
Buford, GA
01.2018 - 01.2020
- Handled significant customer call traffic with professionalism.
- Utilized existing resources to explore solutions for resolving technical and sales problems.
- Directed incoming calls to relevant departments.
- Supported less experienced colleagues by conducting customer call-backs for technical assistance.
- Documented information on comments, inquiries, and resolutions.
Front Office Manager
EJ Motosport
Tucker, GA
01.2015 - 01.2018
- Managed documentation, encompassing time records, vehicle repair estimates, commissions, and modifications.
- Handled documentation and payment schedules to ensure timely invoicing.
- Negotiated terms and conditions with office vendors.
- Handled office budget management, ensuring accurate reporting.
- Addressed and resolved employee concerns efficiently.
Skills
- Client Support
- Fluent in English and Spanish
- Negotiation
- Research
- Sales
- Facilities Management
Timeline
Customer Service Representative
Ames Taping Tool Systems
05.2024 - Current
Driver
Uber
09.2021 - 04.2024
Customer Service Representative
MyAirbags
01.2018 - 01.2020
Front Office Manager
EJ Motosport
01.2015 - 01.2018
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