Brenda Kizziah
Northport,AL
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and team leadership. Proven ability to enhance sales through innovative merchandising and effective inventory management. Skilled in cash register operation and fostering teamwork, consistently achieving high customer satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Sales Associate
Big Lots
Northport, AL
02.2026 - Current
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Maintained organized merchandise displays to optimize customer engagement and sales potential.
Store Manager
Dollar General
Northport, AL
11.2019 - 12.2025
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing excess.
- Trained and developed team members to enhance customer service skills and operational efficiency.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Analyzed sales trends to forecast demand and adjust merchandising accordingly.
- Conducted regular audits of cash handling processes to ensure accuracy and integrity.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Live Nursery Specialist
Lowes
Tuscaloosa, AL
05.2006 - 07.2014
- Assisted customers in selecting plants and gardening supplies, enhancing overall shopping experience.
- Maintained plant displays, ensuring optimal health and aesthetic appeal of nursery offerings.
- Provided expertise on plant care and maintenance, fostering customer loyalty and satisfaction.
- Executed inventory management tasks, tracking stock levels to prevent shortages or overstock situations.
- Trained new staff on best practices for plant care and customer service protocols.
- Resolved customer issues promptly, utilizing problem-solving skills to maintain high service standards.
- Increased repeat business with exceptional customer service skills, extensive product knowledge, and genuine passion for horticulture.
- Boosted sales through the creation of visually appealing displays and accurate product information.
Education
High School Diploma -
Tuscaloosa County High School
Northport, ALSkills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Problem-solving
Excellent people skills
Exceptional customer service
Cash register operation
Stocking and receiving
Timeline
Sales Associate
Big Lots
02.2026 - Current
Store Manager
Dollar General
11.2019 - 12.2025
Live Nursery Specialist
Lowes
05.2006 - 07.2014
High School Diploma -
Tuscaloosa County High School