Brenda Lawrence
Spokane,WA
Summary
Proven track record in boosting sales and fostering customer loyalty at UNFI and Rosauers Supermarkets Inc. Skilled in building business relationships and teamwork, I excel in problem-solving and time management, ensuring high customer satisfaction. Demonstrated ability to negotiate with vendors and manage inventory, enhancing profitability and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Field Sales Representative
UNFI
02.2024 - Current
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Maintained responsibility for Number accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Order products and stock the shelves.
- Set up a monthly display at each of my accounts.
General Merchandise Department Manager
Rosauers Supermarkets Inc.
07.2023 - 02.2024
- Addressed customer concerns promptly, providing exceptional service to foster loyalty and repeat business.
- Participated in company-wide initiatives, aligning general merchandise department goals with overall organizational objectives.
- Developed strong relationships with vendors, negotiating favorable terms to maximize profitability.
- Organized seasonal promotions and events to attract new customers and increase foot traffic in the store.
- Managed inventory levels, ensuring optimal stock availability for customer satisfaction and sales growth.
- Collaborated with other department managers to create cross-promotional initiatives, driving overall store sales.
Natural Living Manager
Rosauers Supermarkets Inc.
06.2016 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Wrote weekly schedule for the department.
Line Cook
Rosauers Supermarkets Inc.
03.2013 - 06.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Education
AAS - Greenhouse Management
Spokane Community College
Spokane, WA03.2013
Skills
- Business relationships
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliability
- Customer Satisfaction
Timeline
Field Sales Representative
UNFI
02.2024 - Current
General Merchandise Department Manager
Rosauers Supermarkets Inc.
07.2023 - 02.2024
Natural Living Manager
Rosauers Supermarkets Inc.
06.2016 - 07.2023
Line Cook
Rosauers Supermarkets Inc.
03.2013 - 06.2016
AAS - Greenhouse Management
Spokane Community College
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