Brenda Little

Consistent performance on Monthly/quarterly audits from District Manager, top tier performance.

Reduced shrink you by .41%

Implemented strategies for team development to foster a culture of continuous improvement.

Oversaw store opening initiatives by managing operational workflows and team assignments. Collaborated with cross-functional teams to ensure seamless execution of launch activities. Drove customer engagement strategies to enhance brand presence in the community.

Implemented strategies to increase sales and maximize profit margins.

Compiled and reviewed profit and loss statements to ensure accurate financial reporting and compliance.

Oversaw operational processes to enhance team performance and productivity. Coordinated with various departments to align strategies and achieve organizational goals. Mentored junior staff to foster skill development and operational excellence.

Managed cash handling operations to maintain financial integrity and security.

Led coaching initiatives to foster professional growth and skill development among team members. Championed a culture of continuous improvement by implementing effective coaching strategies. Mentored junior staff to enhance their capabilities and drive team success.

Oversaw merchandising strategies to optimize product placement and enhance customer engagement. Led initiatives to improve inventory turnover and streamline stock management. Coordinated with marketing teams to align promotional displays with brand objectives.

• Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset.
• Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs.
• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

• Establish a relationship with clients through face to face meetings and engaging them with the best possible counsel for their every day banking needs.
• Relationships with money are based on trust, assessing and attending to the customers needs, obtaining and processing customer account information, educating clients on available deposit and loan products, as well as services and recommending financial solutions based on customers unique goals and needs.
• Responsible for origination and closing of loans, required NMLS certification, opening/closing accounts, opening and or closing the branch.

• Establish banking needs with customers, assist with financial transactions in an efficient and friendly manner.
• Provide the highest level of customer service, in addition to assisting with financial counseling, including opening and servicing customer accounts.

• Accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates as well as executing sales building programs.