Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Brenda Luque

Orlando,12

Summary

Dynamic and results-oriented professional with a proven track record at enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and customer service, significantly improving store environment and efficiency. Skilled in money handling and fostering teamwork, adept at driving repeat business and managing financial transactions with precision.

Overview

2020
2020
years of professional experience

Work History

Sales Associate

AutoZone
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Housekeeping Room Attendant

Select Medical
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Certified Medical Assistant

Valley Hospital
01.2013 - 03.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

Associate In Psychology - Psychology

Passaic County Community College
Paterson, NJ
06.2010

Certifícate - Certified Medical Assistant

Berkeley College
Wayne, NJ
06.2010

Diploma - Vocal Music

Rosa Parks High School
Paterson, NJ
06.1996

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Outgoing personality
  • Money handling
  • Verbal/written communication
  • Stocking and receiving
  • Cleaning techniques
  • Building rapport
  • Self-checkout assistance
  • Friendly and outgoing
  • Contact follow-up

Languages

Spanish
Native or Bilingual

Timeline

Certified Medical Assistant

Valley Hospital
01.2013 - 03.2019

Sales Associate

AutoZone

Housekeeping Room Attendant

Select Medical

Associate In Psychology - Psychology

Passaic County Community College

Certifícate - Certified Medical Assistant

Berkeley College

Diploma - Vocal Music

Rosa Parks High School

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Brenda Luque