Brenda Miguel
Tulare,CA
Summary
Dynamic customer service with extensive experience at Veterinary Services Inc., excelling in order management and CRM software utilization. Proven ability to enhance customer satisfaction through proactive communication and problem-solving. Multitasking and maintaining attention to detail, ensuring efficient operations and positive client experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Rep 2
Veterinary Services Inc
04.2024 - Current
- Responded to high volumes of customer inquiries via calls and emails to ensure prompt service.
- Assisted customers with product selection, order placement, and shipment tracking to enhance delivery accuracy and timeliness
- Implemented proactive follow-up measures, including personalized emails and courtesy calls, to bolster customer satisfaction post-resolution
- Utilized CRM software to document customer interactions and maintain accurate records for future reference
- Screened incoming calls and emails; handled inquiries or directed them to the appropriate person for response
- Assisted in the development of new payment methods or systems to enhance efficiency and customer experience
- Processed and reconciled daily payments from various sources, maintaining accuracy and ensuring timely transactions
- Designed filing systems that improved the accessibility of information.
- Licensed Vet Food Animal Drug Retailer Representative.
Warehouse Associate
Cencora
12.2023 - 04.2024
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Received, inspected, and documented incoming shipments of products
- Maintained clean and organized work area, ensuring safety and efficiency in operations
- Communicated with supervisors about inventory and operational issues, facilitating timely resolution
- Trained new warehouse associates on proper procedures for receiving, storing, and shipping products
- Ensured the safe handling and transportation of fragile or perishable items
- Delivered packages and goods to customers in a timely and efficient manner
- Addressed customer inquiries and concerns promptly, enhancing overall service experience
Delivery Driver
Sherwin Williams
10.2022 - 12.2023
- Loaded paint into van or box truck, delivered to corresponding address, and unloaded for customer access.
- Drives Trans Van and Box Truck
- Operated GPS Google Maps for precise routing to enhance delivery efficiency.
- Loaded Paint and accessories and sorted shipments
- Managed documentation and logs for accuracy and compliance.
- Managed invoices to ensure accurate billing and documentation.
- Executed sales transactions
- Managed merchandise organization
Dispatch/ Animal Care Tech
Tulare County Animal Services
05.2021 - 10.2022
- Administered medications and vaccines, assisted Vet Technicians and Veterinarians with safely restraining animals for medical procedures.
- Recovering patients from surgery
- Recorded and managed paperwork for incoming animals to ensure accurate documentation.
- Performed clerical duties and dispatched information to officers to support operational efficiency.
- Data entry, customer service, taking customers' concerns, faxing, emailing.
- Operated multi-line phone systems to manage incoming calls efficiently.
- Processed payments for customer transactions at the point of sale.
- Supervised and trained new employees
- Used Microsoft Word Excel and Outlook
Animal Care Technician
GreenHill Humane Society
10.2017 - 04.2021
- Handled animals and conducted diagnostic tests to assist in accurate health assessments.
- Supervised and trained new employees to ensure adherence to animal care protocols.
- Maintained cleanliness of facilities and equipment
- Clerical duties include, data information on patients and customers, medical paperwork
- Assisted customers with inquiries and product information
- Worked with Microsoft Excel and Word. Pettango, and outlook.
Education
High School Diploma -
Crater High School
Central Point, OR05-2012
Some College (No Degree) - Biology
College of The Sequoias
Visalia, CASkills
Customer inquiries
- Order management
- CRM software
- Data entry
- Multi-line phone talent
- Microsoft office
- Administrative support
- Multitasking and organization
- Attention to detail
- Problem-solving
- Critical thinking
- Communication skills
Certification
Licensed Vet Food Animal Drug Retailer Representative-Board of Pharmacy
Timeline
Customer Service Rep 2
Veterinary Services Inc
04.2024 - Current
Warehouse Associate
Cencora
12.2023 - 04.2024
Delivery Driver
Sherwin Williams
10.2022 - 12.2023
Dispatch/ Animal Care Tech
Tulare County Animal Services
05.2021 - 10.2022
Animal Care Technician
GreenHill Humane Society
10.2017 - 04.2021
High School Diploma -
Crater High School
Some College (No Degree) - Biology
College of The Sequoias