Latanya Barry
Tampa,FL
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during tenure at Maximus. Excelled in critical thinking and Microsoft Excel, effectively managing high-stress situations and improving call center efficiency. Mentored staff at 7-eleven, boosting team performance through expert guidance in customer service and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Rep 2
Maximus
06.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Assistant Store Manager
7-eleven
01.2018 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
GED -
Fairfield-Suisun Adult School
Fairfield, CA06.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Call Center Operations
Timeline
Customer Service Rep 2
Maximus
06.2021 - 07.2023
Assistant Store Manager
7-eleven
01.2018 - 05.2023
GED -
Fairfield-Suisun Adult School